NOC Engineer

3 days ago

Hyderabad, India Genpact Full time

NOC Engineer

Location: Uppal, Hyderabad.

Experience: 4-8 years

30 days joiners preferred.


*********Kindly share resume to nsenthil.kumar@genpact.com with Sub of "NOC" along with Notice period*********



Job Descriptions:

  • Administer and troubleshoot network protocols, including TCP/IP, DNS, DHCP, and BGP, to maintain network reliability.
  • Use network monitoring tools to monitor network traffic, bandwidth usage, and device status.
  • Detect network anomalies, outages, or irregularities and classify issues based on severity and impact.
  • Configure alerting and notification systems to ensure that appropriate teams are informed of network issues promptly.
  • Respond to alerts and notifications promptly to ensure minimal disruption.
  • Provide first-line support to users experiencing network-related issues. (ServiceNow tickets)
  • Perform standard network changes (VLAN, Website Access, Switch Port Configs, VPN Access, etc.) following Entegris Change Management Process (ServiceNow tickets)
  • Address user inquiries and provide guidance on basic network troubleshooting.
  • Provide timely proactive updates to users for network related issues.
  • Conduct troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues.
  • Perform diagnosis of network issues by following Entegris standard operating procedures.
  • Resolve common issues such as connectivity problems, device reboots, and minor configuration errors.
  • Create and manage support tickets or incident reports for each issue, ensuring accurate and complete documentation in accordance with SLA's
  • Record and categorize incidents based on severity and impact.
  • Route the misrouted incidents to correct queue.
  • Follow up on escalated incidents to ensure timely resolution.
  • Participate in Major incidents until resolved (Entegris MI Escalation Process)
  • Work closely with other IT teams, such as Local IT Site teams, Entegris Network Architect and Principal Engineers
  • Coordinate with field services, external vendors or service providers for support and maintenance tasks.
  • Monitor for potential security threats and vulnerabilities with the efficient use of available monitoring tools.
  • Follow security protocols and report any suspicious activities or breaches.
  • Stay updated with the latest networking technologies, tools, and best practices.
  • Participate in training sessions, certifications, and professional development activities.
  • Partner with vendors to troubleshoot issues to resolve
  • Coordinate and troubleshoot with telecommunication vendors on outages, continuous effort

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