Genpact | NOC Engineer

6 days ago

hyderabad, India Genpact Full time
NOC Engineer
Location: Uppal, Hyderabad.
Experience: 4-8 years
30 days joiners preferred.
*********Kindly share resume to with Sub of "NOC" along with Notice period*********
Job Descriptions:
Administer and troubleshoot network protocols, including TCP/IP, DNS, DHCP, and BGP, to maintain network reliability.
Use network monitoring tools to monitor network traffic, bandwidth usage, and device status.
Detect network anomalies, outages, or irregularities and classify issues based on severity and impact.
Configure alerting and notification systems to ensure that appropriate teams are informed of network issues promptly.
Respond to alerts and notifications promptly to ensure minimal disruption.
Provide first-line support to users experiencing network-related issues. (ServiceNow tickets)
Perform standard network changes (VLAN, Website Access, Switch Port Configs, VPN Access, etc.) following Entegris Change Management Process (ServiceNow tickets)
Address user inquiries and provide guidance on basic network troubleshooting.
Provide timely proactive updates to users for network related issues.
Conduct troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues.
Perform diagnosis of network issues by following Entegris standard operating procedures.
Resolve common issues such as connectivity problems, device reboots, and minor configuration errors.
Create and manage support tickets or incident reports for each issue, ensuring accurate and complete documentation in accordance with SLA's
Record and categorize incidents based on severity and impact.
Route the misrouted incidents to correct queue.
Follow up on escalated incidents to ensure timely resolution.
Participate in Major incidents until resolved (Entegris MI Escalation Process)
Work closely with other IT teams, such as Local IT Site teams, Entegris Network Architect and Principal Engineers
Coordinate with field services, external vendors or service providers for support and maintenance tasks.
Monitor for potential security threats and vulnerabilities with the efficient use of available monitoring tools.
Follow security protocols and report any suspicious activities or breaches.
Stay updated with the latest networking technologies, tools, and best practices.
Participate in training sessions, certifications, and professional development activities.
Partner with vendors to troubleshoot issues to resolve
Coordinate and troubleshoot with telecommunication vendors on outages, continuous effort

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