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Branch Operations Manager

2 months ago

Vadodara, India Kotak Mahindra Bank Full time

Job Role: BRANCH OPERATIONS MANAGER

  • Lead & Supervise the Service Team.
  • Ensuring Regulatory and Procedural Compliance, Including Audits.
  • Ensuring Service Excellence to Enhance Portfolio, Control Retention & better Cross-Sell.
  • Authorize & Check RO / SO Entries > Ensuring FTR.
  • Vault, Key Custodian
  • Monitor Branch / Staff Productivity, Drive Continuous Improvements.


Job Requirements:

  • Thorough overall understanding of Retail Banking Operations.
  • Customer Service Orientation
  • Ability to manage and motivate front office staff.
  • Graduation is Mandatory, Preferred PG / MBA.
  • Relevant Experience of Min. 1+ Year in Team Handling, thorough Understanding of Banking.
  • Ability to manage & motivate teams.


Education:

Graduation Mandatory, PG/MBA Preferred.


Skill Sets:

  • Customer orientation
  • Team Leader
  • Ability to spot the details
  • Ability to Manage and Motivate Team.