Branch Operations Manager
1 month ago
This role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. The successful candidate will be the second-in-command to the Branch Manager.
Key Accountabilities- Manage and supervise various functions of Operations of the branch as per defined process notes and in line with regulatory and compliance guidelines.
- Adhere to agreed TATs with business, ensuring customer satisfaction.
- Manage audit at branch and ensure minimum satisfactory rating at all times.
- Ensure that the workload distribution is done basis the volumes and transactions are authorised in a timely manner and with Zero errors.
- Handle exceptions, deferrals, and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner.
- Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level.
- Process and Product improvement and initiatives to be taken through ideation and ensuring zero errors.
- Support branch target achievement through effective upselling and cross-selling to the customers.
- Manage and control all operational functions of the branch with zero errors.
- Ensure adequate coordination with centralized operations teams to maintain high-quality service and internal and external customer satisfaction.
- Ensure timely receipt and submission of regulatory and other reports by the Branch.
- Participate in process improvement exercises within branch/cluster.
- Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
- Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stakeholders at regular intervals.
- Any other job duty and responsibility assigned to you by branch Head from time to time or on ad-hoc basis.
- Support and ensure delivery of the P&L objective for the branch.
- Minimum 4 to 6 years' experience in General Branch Banking Operations, out of which at least 2 years in a supervisory or managerial capacity.
- The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/Finance/Law or MBA would be an added advantage.
- Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
- Good interpersonal and communication skills to build and enhance customer relations and coordination with RMs & Centralized operations.
- Leadership and management skills.
- Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
- Analytical skills.
- Management of clients and prospects for acquisition and deepening of wallet share.
- Closely interact with Treasures Elite Team Leader, City/Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.
- Closely and regularly interact with Branch Product specialists for effective skill/knowledge development of self and explore potential in existing book through joint engagement with clients.
- Performance through Value-Based Propositions.
- Ensure customer focus by delighting customers and reducing complaints.
- Build pride and passion to protect, maintain, and enhance DBS' image and reputation.
- Enhance knowledge base, build skill sets, and develop competencies.
- Execute at speed while maintaining error-free operations.
- Maintain the highest standards of honesty and integrity.
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