Operations Manager – BPO
4 weeks ago
Location: Ahmedabad (On-site)Shift: Night ShiftJob Type: Full-timeAbout the Role:We are seeking an experienced Operations Manager to lead and oversee day-to-day operations in our BPO division. The ideal candidate will be responsible for ensuring smooth process execution, maintaining client satisfaction, improving performance metrics, and managing a team of team leaders, executives, and support staff.Key Responsibilities:Manage end-to-end operations , ensuring timely delivery and high-quality output.Lead, coach, and develop team leaders and agents to meet performance targets (AHT, SLA, quality, CSAT, productivity, etc.).Monitor real-time operations, analyze performance reports, and implement corrective measures.Coordinate with clients for process updates, escalations, and performance reviews.Drive process improvement initiatives to enhance efficiency and reduce operational costs.Ensure compliance with company policies, client SLAs, and data security guidelines.Manage staffing, scheduling, and resource allocation across projects.Conduct regular team meetings, feedback sessions, and performance appraisals.Collaborate with HR and Training teams for recruitment, onboarding, and process training.Handle escalations promptly and ensure satisfactory resolution.Requirements:Experience: Minimum 3–7 years of experience in BPO operations with at least 2 years in a managerial/supervisory role.Education: Graduate in any discipline (MBA preferred).Strong understanding of BPO KPIs, workforce management, and client handling.Excellent leadership, communication, and problem-solving skills.Proficient in MS Excel, PowerPoint, and reporting tools.Flexible to work in night shifts and manage multiple processes simultaneously.Preferred Skills:Knowledge of CRM, dialer systems, and quality monitoring tools.Ability to work in a fast-paced environment and meet deadlines.Salary: As per industry standards (based on experience)Joining: Immediate joiners preferred
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Operations Manager – BPO
1 week ago
Ahmedabad, Gujarat, India Jay Maharaj Software Consulting Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per yearLocation:Ahmedabad (On-site)Shift:Night ShiftJob Type:Full-timeAbout the Role:We are seeking an experiencedOperations Managerto lead and oversee day-to-day operations in our BPO division. The ideal candidate will be responsible for ensuring smooth process execution, maintaining client satisfaction, improving performance metrics, and managing a team of team...
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Customer Service
7 days ago
Navrangpura, Ahmedabad, Gujarat, India Trakky techno services private limited Full time**Job Title**: Customer Service Manager (BPO/KPO) **Location**: Navrangpura, Ahmedabad **About the Role**: We are seeking a **Customer Service Manager** to lead and manage our customer service team in a BPO/KPO environment. This is an exciting opportunity for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering...
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Operations Manager
4 days ago
Ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.What You’ll OwnTeam Leadership &...
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Operations Manager
4 days ago
Ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.What You’ll OwnTeam Leadership &...
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Operations Manager
4 days ago
Ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.What You’ll OwnTeam Leadership &...
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Operations Manager
3 days ago
Ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours. What You’ll Own Team Leadership &...
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Operations Manager
2 days ago
Ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.What You’ll OwnTeam...
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Operations Manager
2 days ago
ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours. What You’ll Own Team Leadership &...
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Operations Manager
4 days ago
ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.What You’ll OwnTeam Leadership &...
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Operations Manager
2 days ago
ahmedabad, India Techsara Solutions Full timeRole Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours. What You’ll Own Team Leadership &...
