Operations Manager
2 hours ago
Role Overview We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.What You’ll OwnTeam Leadership & Scheduling: Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage.Process & SOPs: Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.Must-Have Skills & Experience5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).Excellent communication, stakeholder management, conflict resolution, and coaching skills.Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.Nice to Have (Big Plus at Techsara)Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).Exposure to training operations (cohort management, assessments, LMS).Process improvement frameworks (Lean/Six Sigma mindset).Success Metrics You’ll DriveReduced time-to-onboard and time-to-first-submissionHigher submissions-to-interview and interview-to-offer conversionImproved show-up and join ratesOn-time SOP compliance and zero critical defectsNPS/CSAT improvements from candidates and internal stakeholdersLocation & Work SetupOnsite — Ahmedabad officeNight Shift: 8:00 PM – 5:00 AM IST (Mon–Fri)Why Join UsLead multi-team operations with clear ownership and impactWork directly with leadership; fast growth pathBuild scalable systems and playbooks for the next phase of expansion
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Computer Operator
1 week ago
Ahmedabad, Gujarat, India Global Manager group Full timeNational Centre for Quality Calibration, a leading name in Gujarat for instrument calibration and ISO certification consultancy has organized walk-in-interview for Computer Operator at Ahmedabad Location. It’s a good opportunity for those who have Exp. up to 2 years to start their career most expandable field. **Responsibilities and Duties** - Fresher can...
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Computer Operator
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Ahmedabad, Gujarat, India Global Manager group Full timeAny Type of Graduate - Fresher or Experience - Full Computer or Internet Knowledge Pay: From ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Yearly bonus
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Computer Operator/back Office/data Entry
1 week ago
Ahmedabad, Gujarat, India Global Manager group Full timeNational Centre for Quality Calibration, a leading name in Gujarat for instrument calibration and ISO certification consultancy has organized walk-in-interview for Computer Operator at Ahmedabad Location. It’s a good opportunity for those who have Exp. up to 2 years to start their career most expandable field. **Responsibilities and Duties** - Fresher can...
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Computer Operator/back Office/data Entry
3 days ago
Ahmedabad, Gujarat, India Global Manager group Full timeNational Centre for Quality Calibration, a leading name in Gujarat for instrument calibration and ISO certification consultancy has organized walk-in-interview for Computer Operator at Ahmedabad Location. It’s a good opportunity for those who have Exp. up to 2 years to start their career most expandable field. **Responsibilities and Duties** - Fresher can...
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Computer Operator/back Office/data Entry
2 weeks ago
Ahmedabad, Gujarat, India Global Manager group Full timeAny Type of Graduate - Fresher or Experience - Full Computer or Internet Knowledge Pay: From ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus
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4 weeks ago
Ahmedabad, India TIGI HR Full timeJob Title: Senior Operations Manager Location: Sarkhej, Ahmedabad, Gujarat Salary: Up to ₹50,000 CTC We are seeking an experienced Senior Operations Manager to lead end-to-end operations for our city/region. The ideal candidate will have strong expertise in last-mile logistics , team management, and operational excellence within the quick commerce or...
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Operations Manager
4 weeks ago
Ahmedabad, India TIGI HR Full timeJob Title: Senior Operations Manager Location: Sarkhej, Ahmedabad, Gujarat Salary: Up to ₹50,000 CTC We are seeking an experienced Senior Operations Manager to lead end-to-end operations for our city/region. The ideal candidate will have strong expertise in last-mile logistics , team management, and operational excellence within the quick commerce or...
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Operations Manager
4 weeks ago
Ahmedabad, India TIGI HR Full timeJob Title: Senior Operations Manager Location: Sarkhej, Ahmedabad, Gujarat Salary: Up to ₹50,000 CTC We are seeking an experienced Senior Operations Manager to lead end-to-end operations for our city/region. The ideal candidate will have strong expertise in last-mile logistics , team management, and operational excellence within the quick commerce or...
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Operations Manager
4 weeks ago
Ahmedabad, India TIGI HR Full timeJob Title: Senior Operations Manager Location: Sarkhej, Ahmedabad, Gujarat Salary: Up to ₹50,000 CTCWe are seeking an experienced Senior Operations Manager to lead end-to-end operations for our city/region. The ideal candidate will have strong expertise in last-mile logistics, team management, and operational excellence within the quick commerce or...
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Operations Manager
4 weeks ago
Ahmedabad, India TIGI HR Full timeJob Title: Senior Operations Manager Location: Sarkhej, Ahmedabad, Gujarat Salary: Up to ₹50,000 CTCWe are seeking an experienced Senior Operations Manager to lead end-to-end operations for our city/region. The ideal candidate will have strong expertise in last-mile logistics, team management, and operational excellence within the quick commerce or...
