wfm manager

**Job Description (JD) WFM Manager** **Designation:** Workforce Management (WFM) Manager **Location:** Hyderabad **Industry:** BPO / Contact Center **Role Summary** We are looking for an experienced **WFM Manager** to lead Workforce Management functions for our BPO operations. The incumbent will be responsible for forecasting, capacity planning,...

Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like clock work? In order to make that happen, behind those millions of packages, billions of decisions get made by machines and humans. What is the accuracy of the customer provided address? Do we know exact location of the address...

Skillset and Criteria Should have knowledge and experience in RTA, scheduling, capacity planning, billing* Candidate should have knowledge of scheduling based on workload method and Erlan-C Candidate should have detailed knowledge of capacity and manpower planning along with client handling experience for capacity calls, should have knowledge of PCM , FTE...

About the Job   The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network.     As Senior Real Time Analyst (RTA), You Will…   Act as shift point of contact: Overlook the team in the absence of the...

Join Teleperformance – Where Excellence Meets Opportunity!Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance...

Description Product Manager Requirements About the Role We are seeking a strategic, hands-on Product Manager to own, innovate, and scale a key WFM product line. This role is for a true product creator, someone who combines deep domain knowledge in workforce management with the commercial mindset and execution needed to bring innovative, high-impact...

Role: WFM - Analyst   Job purpose:   To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy.  Key areas of responsibility:   Forecasting and capacity modeling  Analysis of historic trends to predict future volumes  Create capacity plan and review the same on an agreed...

**Description** At Amazon, we're working to be the most customer centric company on earth. We are looking for a motivated and detail oriented Program Manager I to join our FRM WFM team. This role will be instrumental in driving short term planning, service level management, and process improvement across the function. If you are passionate about delivering a...

Purpose/ObjectiveThe WFM Specialist-SM is responsible for supporting the implementation, optimization, and maintenance of Workforce Management (WFM) systems in field operations. This role ensures seamless coordination between on-ground teams and digital applications to enhance efficiency, data accuracy, and task allocation. By leveraging technology and...

  About the Job   The Workforce Management Coordinator will actively manage the staff, support, motivate and retain a Planning team. The ideal candidate will organize the workflow of the team, ensuring that all tasks/duties as assigned are understood, tracked and completed.   As Workforce Management Coordinator, You Will…   Work closely with the...

Description We are seeking a Senior WFM Analyst to join our team in Mumbai. The ideal candidate will have 3-8 years of experience in workforce management in the Indian job market context. The candidate should be analytical, detail-oriented, and have strong communication skills. The Senior WFM Analyst will be responsible for managing and forecasting contact...

Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.Jobseeker Video Testimonials Employee Glassdoor ReviewsIf you are...

Position: WFM Forecasting Analyst Location: First Floor, Block A, Enkay Center, Plot No. 448/A, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016. Onsite - Work from office Work Timing: US time zone (Night Shift) i.e. 7:30 pm – 4:30 am IST (1 hr here and there may happen depending on need) Start Date: Immediate – 30 days (May look at 60...

Job Title:RTA WFMJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Job Description:The Real time...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

**Company Description** WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

Job SummaryThis position provides administrative support for timekeeping and compliance for a business unit. The role performs moderately complex tasks with a high degree of confidentiality, organization, and attention to detail to support internal customers at all levels within the department. Responsibilities include timecard auditing and approval,...

Job Summary This position provides administrative support for timekeeping and compliance for a business unit. The role performs moderately complex tasks with a high degree of confidentiality, organization, and attention to detail to support internal customers at all levels within the department. Responsibilities include timecard auditing and approval,...

  About the Job   The WFM Data Science Lead drives the end-to-end data science strategy within Workforce Management, ensuring forecasting accuracy, raw volume data integrity, and scalable analytics solutions that enable operational excellence.   This role is an individual contributor,  transforming raw data into validated forecasting inputs for advanced...

Description Manage workforce forecasting, scheduling, and staffing requirements based on business needs. Create and maintain agent schedules and IDPs, making adjustments as required. Balance staffing requirements with operational efficiency and financial objectives. Maintain and update employee information within WFM systems such as Verint WFO. Analyze,...