voip engineer

Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution. Prioritize customer satisfaction and manage case backlog efficiently. Document all customer interactions in the CRM system. Escalate complex issues to Sr. TAC/TL as needed for resolution. Regularly update technical and product knowledge. Contribute to the knowledge base by...

Advanced Operations Technician (AOT) | VoIP & Carrier Operations Are you passionate about VoIP, Telecommunications, Carrier Operations, and Technical Troubleshooting? We're looking for an Advanced Operations Technician (AOT) to join our Advanced Operations Support team and play a critical role in resolving carrier-related voice service issues while ensuring...

Required Qualifications 4-8 years of hands-on network engineering in enterprise or managed services environments Production experience with enterprise switching/routing (Cisco, Aruba, Fortinet, or equivalent) and firewall administration Demonstrated experience supporting voice/RTP traffic and QoS in contact center or UC environments Working knowledge of...

Senior QA EngineerAbout the RoleAt Sangoma, we're looking for a Senior QA Engineer with strong hands-on experience testing complex software and telephony or real-time communications platforms. This role focuses on ensuring the reliability, functionality, and quality of our cloud communications products, including UCaaS, CCaaS, VoIP, and related...

Company Description HoduSoft is a global communication software provider focused on transforming how businesses connect with customers and teams. Through flagship products such as HoduCC (Contact Center Software) and HoduPBX (IP PBX Software), the company delivers scalable, feature-rich solutions for organizations of all sizes. HoduSoft’s platforms help...

About us Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries—including India, Southeast Asia, the...

L2 Technical Support Engineer | VoIP & Networking Join our team as a L2 Technical Support Engineer, serving as the key escalation point for complex VoIP and networking issues. You'll troubleshoot SIP, TCP/IP, LAN/WAN, call quality, call routing, and platform-related challenges while working closely with customers and internal engineering teams. Key...

Company Description ANR Business Consulting provides smart, reliable offshore support to help businesses scale quickly and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions, offering flexible services tailored to client needs. By combining skilled offshore talent with...

🚀 We're Hiring: Technical Support Engineers & Senior Engineers! Are you passionate about technology and customer support? Join our team and help customers troubleshoot technical issues, manage VoIP services, configure call flows, and deliver an exceptional support experience. ✅ 1-3+ years of Technical Support experience preferred ✅ CCNA / CNPA...

Role: Network Engineer Location: Orange County, CA onsite 5 days Duration: Contract- 6 months Ideal candidates will have well-rounded expert level knowledge of network and security design principles including a comprehensive understanding of networking concepts pertaining to LAN and WAN deployments within Enterprise multi-platform environments. Requirements:...

Responsibilities : We are seeking a skilled and motivated Network Engineer to design, implement, maintain, and support our growing network infrastructure. The role is responsible for ensuring the stability, integrity, and high availability of network services, supporting both on-premises and cloud environments, while aligning with business goals and IT...

Description We are seeking a skilled Quality Engineer with experience in the telecom sector to join our dynamic team. The ideal candidate will be responsible for ensuring the quality and reliability of our telecom products and services. You will work closely with development teams to implement quality processes, conduct thorough testing, and improve overall...

Meet Our Team: As a member of Pega Call team at Pega, you will work closely with talented engineers and product owners across the globe, to integrate various telephony systems with Pega Call. Picture Yourself at Pega: Pega is changing the way the world builds software. Our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us...

About us   Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries—including India, Southeast Asia,...

About the Role You will be the point of contact for Technical Support for clients in the Delhi, Mumbai & Hyderabad region. Technical issues that cannot be resolved at his level are escalated to the respective team. You are capable of troubleshooting and resolving all types of technical issues, meeting the clients whenever necessary, analysing the issues...

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...

Key Deliverables Provide expert troubleshooting and resolution for complex VOIP issues in enterprise-level environments Mentor and train CSC engineers on advanced troubleshooting and root cause analysis Develop and maintain knowledgebase articles, training sessions, and best practice guidelines Lead and manage customer satisfaction levels and maintain...

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We...

• Job Description: • Key Responsibilities • • - Integrate with SIP/VoIP providers: configure SIP trunking, channel provisioning, carrier-grade SIP-level integration • - Deploy and manage VoIP platforms (Asterisk, Kamailio) and media relays (RTPengine); FreeSWITCH experience is a plus • - Terminate and manage media flows in company data centres,...

Experienced Quality Assurance Engineer (Telecom Application Software) for providing Customer Acceptance and product Support. Work closely with Engineering, Quality Assurance, Deployment teams to ensure highest level of Software quality and customer satisfaction. Primary Duties and Responsibilities: Analyze requirement and Functional specification and write...