voip

Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution. Prioritize customer satisfaction and manage case backlog efficiently. Document all customer interactions in the CRM system. Escalate complex issues to Sr. TAC/TL as needed for resolution. Regularly update technical and product knowledge. Contribute to the knowledge base by...

Advanced Operations Technician (AOT) | VoIP & Carrier Operations Are you passionate about VoIP, Telecommunications, Carrier Operations, and Technical Troubleshooting? We're looking for an Advanced Operations Technician (AOT) to join our Advanced Operations Support team and play a critical role in resolving carrier-related voice service issues while ensuring...

Company Description HoduSoft is a global communication software provider focused on transforming how businesses connect with customers and teams. Through flagship products such as HoduCC (Contact Center Software) and HoduPBX (IP PBX Software), the company delivers scalable, feature-rich solutions for organizations of all sizes. HoduSoft’s platforms help...

Senior QA EngineerAbout the RoleAt Sangoma, we're looking for a Senior QA Engineer with strong hands-on experience testing complex software and telephony or real-time communications platforms. This role focuses on ensuring the reliability, functionality, and quality of our cloud communications products, including UCaaS, CCaaS, VoIP, and related...

Required Qualifications 4-8 years of hands-on network engineering in enterprise or managed services environments Production experience with enterprise switching/routing (Cisco, Aruba, Fortinet, or equivalent) and firewall administration Demonstrated experience supporting voice/RTP traffic and QoS in contact center or UC environments Working knowledge of...

About us Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries—including India, Southeast Asia, the...

Senior Network Engineer – VoIP / Real-Time CommunicationsPractice by Numbers (PBN) | Gurugram / Kolkata, India About Practice by Numbers Practice by Numbers is a leading dental practice management SaaS platform serving over 1,500 dental practices across North America, providing practice management, VoIP telephony, payments, and advanced analytics. The...

L2 Technical Support Engineer | VoIP & Networking Join our team as a L2 Technical Support Engineer, serving as the key escalation point for complex VoIP and networking issues. You'll troubleshoot SIP, TCP/IP, LAN/WAN, call quality, call routing, and platform-related challenges while working closely with customers and internal engineering teams. Key...

🚀 We're Hiring: Technical Support Engineers & Senior Engineers! Are you passionate about technology and customer support? Join our team and help customers troubleshoot technical issues, manage VoIP services, configure call flows, and deliver an exceptional support experience. ✅ 1-3+ years of Technical Support experience preferred ✅ CCNA / CNPA...

Company: *astTECS Communications Pvt. Ltd. Location: Bangalore Experience: 3–5 Years Employment Type: Full-time Work Mode: Work from Office About *astTECS *astTECS is a leading provider of Unified Communications, Cloud Telephony, AI-powered Contact Center, VoIP, and enterprise communication solutions. We help businesses improve their communication...

Job Purpose We are seeking a skilled VoIP Engineer with hands-on experience in Asterisk, FusionPBX, FreeSwitch, ViCIdial, SBC configuration, and hosted contact centre environments. The ideal candidate will be responsible for configuring, delivering, and maintaining SIP trunking, contact centre, and PBX/telephony systems from both application and backend...

Company Description ANR Business Consulting provides smart, reliable offshore support to help businesses scale quickly and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions, offering flexible services tailored to client needs. By combining skilled offshore talent with...

Education Qualification : Any Graduate (Engineering / Science)Skills :Primary -> Technology | RingCentral | 2 - KnowledgeablePrimary -> Technology | Avaya | 1 - AwareSecondary -> Technology | Amazon Connect | 1 - AwareSecondary -> Technology | MS Teams VOIP | 1 - AwareCertification :Technology | Fortinet NSE 4 – Network Security Professional/Avaya...

About us   Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries—including India, Southeast Asia,...

Location: Remote Experience: 1–3 years Skills: Enterprise/B2B cloud sales | Advanced sales analytics & forecasting | Team mentorship We're looking for a results-driven Senior Sales Executive to lead high-value deals and help scale our VoIP business phone systems across SMB, mid-market, and enterprise accounts. In this role, you'll own strategic accounts,...

Education Qualification : Any Graduate (Engineering / Science)Skills :Primary -> Technology | Cisco R and S | 1 - AwarePrimary -> Technology | Network Security | 1 - AwareSecondary -> Technology | WLAN | 1 - AwareSecondary -> Technology | VOIP | 1 - AwareCertification :Technology | CCNA/CWNA/Cisco CCNA CollaborationSupports basic network setup, device...

Education Qualification : Any Graduate (Engineering / Science)Skills :Primary -> Technology | Cisco R and S | 1 - AwarePrimary -> Technology | Network Security | 1 - AwareSecondary -> Technology | WLAN | 1 - AwareSecondary -> Technology | VOIP | 1 - AwareCertification :Technology | CCNA/CWNA/Cisco CCNA CollaborationSupports basic network setup, device...

Key Deliverables Provide expert troubleshooting and resolution for complex VOIP issues in enterprise-level environments Mentor and train CSC engineers on advanced troubleshooting and root cause analysis Develop and maintain knowledgebase articles, training sessions, and best practice guidelines Lead and manage customer satisfaction levels and maintain...

• Provide L1/L2 support for enterprise voice and contact center platforms. • Monitor, troubleshoot, and resolve voice network incidents within defined SLAs. • Support and administer, Genesys, Aspect Contact Center, Poly VC devices, Avaya Communication Manager and Asterisk-based solutions. • Perform voice system configuration, user provisioning,...

• Provide L1/L2 support for enterprise voice and contact center platforms. • Monitor, troubleshoot, and resolve voice network incidents within defined SLAs. • Support and administer, Genesys, Aspect Contact Center, Poly VC devices, Avaya Communication Manager and Asterisk-based solutions. • Perform voice system configuration, user provisioning,...