voice quality analyst

Role Summary The Analyst – Voice Quality is responsible for monitoring and evaluating respondent interaction calls to ensure adherence to defined quality standards, compliance requirements, and client guidelines. The role focuses on driving continuous improvement through structured feedback, accurate reporting, and collaboration with stakeholders to...

Job Title: Quality Assurance Analyst Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic and innovative company dedicated to revolutionizing the healthcare industry. We take pride in being a reliable healthcare management partner to Harmony United Psychiatric...

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

Appinventiv is looking for a detail-oriented Quality Analyst to ensure the quality, functionality, and reliability of software applications. The ideal candidate should have a good understanding of software testing principles, analytical thinking, and a passion for delivering high-quality digital products. Key Responsibilities: • Perform manual testing of...

Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines. Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality. Provide structured and constructive feedback to agents to enhance performance and service levels. Generate detailed quality...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

To perform this role successfully, the individual will be responsible for but not limited to the following: Develop test plans based on test strategy. Created and executed test cases based on test strategy and test plans. Reviewed Test assignments and executed test cases as assigned. Written complex SQL queries for querying data against different data bases...

Company: Beverage Trade Network (BTN) Location: Vadodara, Gujarat, India Job Type: Full-Time | On-Site Department: Sales Operations & Quality Assurance Company Description Beverage Trade Network (BTN) is a global B2B media, events, and business services company connecting wine, spirits, beer, and beverage producers with buyers, importers, distributors, and...

Job Purpose • Ensure the highest level of quality in our products by performing Quality checks of the Supplier/Internal manufacturing records according to PO, Industry, Engineering & Project Requirements. • Responsible for identifying any discrepancies or inconsistencies in technical specifications, drawings, testing methods, and Supplier/Internal...

The RPA lead is responsible for the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technology solutions that require development to be viable. Applying architectural and engineering concepts to design a solution that meets operational requirements, such as scalability,...

Role & responsibilities Ability to resolve customer complaints and maintain customer satisfaction. Excellent written and verbal communication skills in English. Customer Service and Customer Experience skills for American customers desirable. Ability to work in a night shift. Knowledge of customer service principles. Great attention to detail. Ability to...

We are actively hiring for Quality Analyst - Banking International!!! Position: Quality Analyst Location: Malad, Mumbai Qualification: Graduate in any discipline Shifts: Rotational Shift (including night shifts) [5 days working with 2 rotational week offs] Budget- Up to 8-9LPA Max. Immediate Joiners Preferred Job Summary: We are looking for a Quality...

Working Days: Mon-Fri Working Hours: 17:30 - 02:30 IST This position involves creating and maintaining comprehensive QA documentation, including test plans, test cases, results, and reports, as well as supporting other QA analysts across different projects when needed. The focus will be on testing new and existing software, verifying updates, as well as...

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your...

Job Title: DQ Technical Consultant Primary Skills: Databricks, SQL, Data Quality Management PAN INDIA Exp level : 10 -15 years We are looking for an experienced DCC, DQ Technical Consultant with strong expertise in Databricks, SQL, and Data Quality Management. The ideal candidate should have hands-on experience in data quality initiatives, data profiling,...

Analyst - Data Quality Career Level: C3 Introduction to role: Are you ready to turn raw enterprise data into trusted insights that accelerate decisions impacting patients worldwide? As an Analyst - Data Quality based in Chennai, you will strengthen the backbone of our global data platforms, ensuring our data products are accurate, complete, and reliable...

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more...

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications:Any Graduation Years of Experience:3 to 5 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40...

Conversation Quality Analyst (AI Training) About The Role What if your instinct for natural conversation could directly improve how AI communicates with millions of people? We're looking for Conversation Quality Analysts to evaluate AI-generated dialogues and help ensure they sound genuinely human, helpful, and clear. This is a fully remote, flexible...