voice process trainer

• Train a team of associates and impart knowledge that impact, process , behaviors defined by client. • Conduct refresher and update training on , product process and Soft skills. • Ongoing monitoring of associates performance and tracking deviations. • Help in achieving continuous improvements by running refreshers that are specifically curated to...

Overview The Process Trainer is responsible to develop, align & deliver training programs as per project requirements. Which includes Training need interventions, Continuous improvement & Floor calibrations to support performance metrics. This role will play a crucial part in ensuring efficient operations and continuous improvement within the organization....

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify...

Job Role Purpose & Objective:The Process Trainer is responsible for ensuring operations teams are process-ready, compliant, and aligned to business execution standards. The role focuses on delivering hands-on training for banking/NBFC processes, supporting floor readiness, minimizing operational errors, and ensuring adherence to regulatory and internal...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify...

Auditing calls and sharing feedback to improve customer experience. Provide Coaching & Feedback to improve agent performance Attending reviews to share weekly results and achievements. Understanding the training needs and coming up with appropriate action plans. Share daily, weekly and monthly reports with the stakeholders. Identify areas of opportunity and...

International Voice Process • We are seeking a dedicated and enthusiastic International Voice Process Executive to join our Healthcare BPO team. The ideal candidate will handle inbound and outbound calls related to international healthcare services, resolve patient and provider issues, provide accurate information regarding healthcare plans and policies,...

Job Profile – Product & Process Trainer / Full Time / Permanent / Work From Office Package – 3.00 Lacs to 3.84 Lacs per annum (In Hand) Roles and Responsibilities • Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills • Training, Communication Skills Training, Sales Training, SOP Training and Induction &...

Process Trainer Lead GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dynamic and passionate Process Trainer Lead to join our Integrated Resource Training Unit at the National Head Office in Hyderabad, Telangana. This role is crucial for delivering structured weekly training sessions across key operational functions , facilitating...

Upto: 45k (in-hand) Roles and Responsibilities • Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills • Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc. • Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English...

Process Trainer – SalesDepartment: Quality & TrainingCompany: KettoExperience: Minimum 2 years as a sales trainer, preferably in BPO sales or telesalesAbout KettoKetto is a technology-enabled crowdfunding platform driven by the vision of “Healthcare for All.” We help individuals and communities connect with donors to raise funds for medical needs and...

Salary Range: upto 45k (in-hand) Roles and Responsibilities • Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills • Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc. • Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the...

Job Opening – International Customer Service (Voice Process) Walk-in Drive on Monday Job Role: Customer Service Executive – Voice Process Eligibility Criteria: Freshers and candidates with 0–3 years of experience can apply. Experience in International Customer Service is preferred. Good English communication skills are required. Immediate joiners...

Role : Executive / Sr. Executive Education Requirement : Minimum 12th Pass Experience Required : Freshers & Above Salary : ₹18,000 to ₹31,000 take-home Shift Schedule : 5 rotational shifts with 2 rotational days off Age Limit : Up to 30 years old Job Location : Marathahalli, Bangalore (Work From Office) Transport : 2-way cab facility provided...

Description We are seeking a dedicated and enthusiastic individual to join our team as an International Voice Process Executive. This role involves providing exceptional customer service to our international clients through voice communication. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality support. ...

Description We are seeking dynamic and enthusiastic individuals for the position of Domestic Voice Process. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. Responsibilities Handle inbound and outbound calls to customers. Provide excellent customer service and support. Resolve customer inquiries...

Alorica hiring fresher, Experience Qualification :Min 12th Experience: Freshers & above Shifts: US Rotational shifts, 2 Rotational Offs Salary:22k-28k TH Process: Customer Experience Agent, Voice process Location: Bellandur, Bangalore Age cut OFF-36 Yrs Cab- 1 Way cab (Between 8PM-8AM) Interested candidates can drop your Resume to Vasavi-

Description We are seeking a motivated individual for the position of International Voice Process. The ideal candidate will be responsible for managing customer interactions through voice calls, providing exceptional service while addressing inquiries and resolving issues. Responsibilities Handle incoming and outgoing voice calls from international...

TECH MAHINDRA - HIRING FOR INTERNATIONAL VOICE PROCESS - EXPERIENCED/FRESHER Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES...

Key Responsibilities: Handle inbound and/or outbound calls to assist customers with their queries or concerns. Maintain accurate and up-to-date records of interactions. Escalate unresolved issues to the appropriate departments. Follow communication scripts and company guidelines. Provide excellent customer service and ensure customer satisfaction. Meet...