technical service desk

What success looks like in this role: Job Summary We are seeking a Technical Service Desk Analyst L1 to provide first-level technical support to end users by handling IT incidents and service requests. This role involves troubleshooting hardware, software, network, and application-related issues while ensuring excellent customer service and adherence to...

Service DeskKey Responsibilities:Ensure high login efficiency and availability to support customer needs.Handle and resolve tickets within defined SLAs for volume and turnaround time.Manage inbound calls, which constitute approximately 90% of daily tasks.Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory norms, and...

Hiring: IT Service Desk Associate Location: Ecospace, Outer Ring Road, Bangalore Qualification: Any Graduate / 10+3 Diploma Experience: 6 months–4 years in IT Service Desk / International Technical Support Voice Process Salary: 5–5.5 LPA + Shift Allowance Shift: Rotational shifts with 2 rotational weekly offs Cab: Two-way cab facility Age Limit:...

Dear Candidate, We are currently hiring for the position of Service Desk L1 Support . Please find the details below: Position: Service Desk L1 Support Experience: 1–3+ years of relevant experience Location: Pune / Bangalore CTC: Up to ₹5.5 LPA / ₹7 LPA depending on experience and level Interview: Virtual Joining: Immediate Joiners Only...

Job Description We are seeking a Service Desk Associate with hands-on IT support experience to join our technical operations team. In this role, you will act as the primary point of contact for employee technical requests, managing incoming help desk tickets, troubleshooting hardware and basic network connectivity, and assisting with password resets and...

Key Responsibilities The role focuses on being the first point of contact for IT issues, ensuring smooth resolution, and maintaining IT operations. Incident Management : Serve as the first point of contact for employees reporting IT issues or incidents. Log, track, and categorize all incidents in the IT service management system. Prioritize and assign...

We are seeking an experienced and organized Service Desk Lead  to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the central point of contact...

Receive and log incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity. Diagnose technical problems with computer hardware, software, network connectivity, and applications through questioning and analysis. Provide solutions to common issues by offering guidance, performing basic configuration changes, or...

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that...

Job Summary We are seeking a dedicated and customer-focused IT Service Desk Technician to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering...

DescriptionJob TitleService Desk Lead – L1/L2 SupportLocationPune / BangaloreExperience8-12 Years in IT Service Desk / End User Support Operations with at least 5-6 years of team leadership experience.Role OverviewWe are seeking an experienced Service Desk Lead to manage and lead a Level 1 (L1) Service Desk team supporting retail store operations and...

Service Desk Engineer – Level 1 (CL11) Position Summary: The Level 1 Service Desk Engineer is the first point of contact for end-user incidents and service requests. The role delivers timely, courteous, and accurate support using approved knowledge articles and standard procedures, resolves common issues at first contact whenever possible, fulfills...

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Service Desk Analyst based in India. Are you passionate about technology and helping people solve technical challenges? This remote opportunity allows you to serve as the first point of contact for IT support, ensuring a smooth...

  About the Job   The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support...

Hiring – IT Service Desk Associate Qualification: Any Graduate / 10+3 Diploma Experience: 6 Months – 4 Years in IT Service Desk / International Technical Support Voice Process Communication: Excellent English Communication Required Shift: Rotational Shifts | 2 Rotational Offs Salary: ₹5 – ₹5.5 LPA + Shift Allowance Designation: IT Service Desk...

Description We are seeking a motivated and detail-oriented Service Desk Support professional to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and technical support to our users, ensuring that all issues are resolved efficiently and effectively. Responsibilities Provide first-level technical...

Company SummaryFirst American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Engineer based in  India. This role offers the opportunity to support a diverse user base by maintaining reliable IT systems and resolving technical issues efficiently. As a Service Desk Engineer, you will handle...

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an IT Service Desk Manager based in India. We are seeking an experienced IT Service Desk Manager to lead and optimize global IT support operations within a dynamic, technology-driven organization. In this role, you will oversee a...

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...