sr quality analyst

Key Responsibilities: Test Planning: Develop comprehensive test plans, test cases, and test scripts covering functional, performance, and security testing. Test Execution: Execute test cases, analyze test results, and identify defects or inconsistencies in the product. Defect Management: Document defects, collaborate with developers and product teams to...

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are...

Responsibilities Job Overview We are seeking an experienced Quality Assurance Analyst to ensure the quality, reliability, and performance of software applications through a combination of manual and automated testing. The role is responsible for developing test strategies, designing automation frameworks, executing test cases, and collaborating with...

Job SummaryJob Description SummaryAre you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.Global Business Services:...

Everseen: A leader in vision AI solutions for the world’s leading retailers.   The Role   As a Sr. Team Leader Quality - Tech Support, you will be responsible for leading the Quality Assurance function within Technical Support operations, ensuring high standards of service quality, customer satisfaction, and operational excellence. You will work...

We are actively hiring for Quality Analyst - Banking International!!! Position: Quality Analyst Location: Malad, Mumbai Qualification: Graduate in any discipline Shifts: Rotational Shift (including night shifts) [5 days working with 2 rotational week offs] Budget- Up to 8-9LPA Max. Immediate Joiners Preferred Job Summary: We are looking for a Quality...

Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines. Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality. Provide structured and constructive feedback to agents to enhance performance and service levels. Generate detailed quality...

Key Responsibilities: Quality Control Procedures: Develop and implement quality control processes to ensure that products and services meet the required standards. Data Analysis: Analyze data to identify trends, patterns, and areas for improvement in product quality. Cross-functional Collaboration: Work closely with cross-functional teams, including...

The RPA lead is responsible for the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technology solutions that require development to be viable. Applying architectural and engineering concepts to design a solution that meets operational requirements, such as scalability,...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

To perform this role successfully, the individual will be responsible for but not limited to the following: Develop test plans based on test strategy. Created and executed test cases based on test strategy and test plans. Reviewed Test assignments and executed test cases as assigned. Written complex SQL queries for querying data against different data bases...

Company Description Astra Business Services Pvt. Ltd., operating as AstraGlobal, is a leading business process transformation company focused on excellence, compliance, and innovation. With over 20 years of experience in Online Lending, US ARM, and Legal Collections, the company delivers measurable results and long-term value for its clients. From its global...

Location: Ahmedabad, India Experience: 2+ Years Department: Operations | Quality Assurance | Technical Evaluation Employment Type: Full-Time About the Role We’re seeking a Programming & Technology expert to assess and qualify professional freelancers across various technology-related categories. The role involves reviewing freelancer portfolios, live...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Key Roles & Responsibilities: 1. Study and analyze the knowledge & process gap. 2. Ability to share the feedback. 3. Listening to the calls & ensure that the feedback given was applied and Corrective measures were taken. 4. Maintain and share regular reports with the Stakeholders & Training team. 5. Measure the scores and take corrective actions...

Job Description: Roles & Responsibilities:• Monitor and evaluate chat interactions to ensure quality standards are met across  variousclients and industries.  • Regularly analyse chat data to identify trends, errors, and areas for improvement.  • Conduct Root Cause Analysis (RCA), Pareto analysis, and other quality tools toprovide  actionable...

Key Responsibilities: - • Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. • Provide constructive feedback and coaching to agents to improve performance. • identify gaps in communication, process adherence and customer handling • prepare and maintain quality reports, dashboards and analysis for leadership. •...

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

Responsibilities Our focus is on high-quality software delivery you will be part of an Agile team involved in planning, developing, debugging and executing test automation Work with our developers, delivery leads, UI/UX/Architecture teams, to deliver highquality software in a continuous delivery environment (We have the ability to release several times a...