simcorp support analyst

Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues. They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem. This may involve remote assistance, phone support, email communication, or using a ticketing system to track...

Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees...

1)1 to 3 years of experience in L2 technical support. 2)Should be expert in MySQL, MS SQL & Oracle. 3)Should be proficient in SQL Queries. 4)Good knowledge on Shell scripting. 5)Should have knowledge on any of the ticketing systems. 6)Experience in application support. Analyzing logs, debugging and resolving the issues raised by client. 7)Open to learn new...

Role Overview: The Support Analyst will collaborate with clients, third-party vendors, and internal teams (Account Management, Sales, and Operations) to deliver exceptional technical support, ensuring quick resolution of issues related to the Concur Online Booking Tool, user profile management, unused ticket management and the Freshdesk support...

Description The Position We are seeking an IT Support Analyst I to join our team and help us achieve our ambitious goals for our business and for the planet. Description Summary In some companies, the Helpdesk Administrator is a thankless job, but not at Uplight.  In many ways, you’ll be seen as the most service-minded, thoughtful, positive, and helpful...

Client: US based Healthcare company Type: FTE Shift: 24x7 Rotational Location: Pune, Hybrid Notice Period: Immediate to 15 days • 7 years of strong production support (L1/L2) experience. • Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL. • Take ownership of user problems and be proactive when dealing with user issues. • Monitor...

Responsibilities: Review and validate customer entitlements, subscriptions, licenses, and services. Organize contracts, order forms, and amendments to build accurate renewal profiles. Create and maintain baseline quotes and renewal spreadsheets. Develop Excel spreadsheets summarizing renewal terms, product details, pricing, and timelines. Coordinate with CS...

Responsibilities: Monitor production systems proactively to ensure high availability, stability, and performance. Investigate, analyze, and resolve incidents, service requests, and recurring system issues. Collaborate with development, infrastructure, and business teams to identify root causes and implement sustainable solutions. Create and maintain...

What You ll Do on a Typical Day: Case Management Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT s OBT products. Provide Issue...

Key Deliverables Provide application support to internal users for enterprise business applications Troubleshoot, resolve, and escalate issues related to business applications Document resolutions and create knowledge base articles to improve support processes Communicate common issues and solutions to stakeholders and assist with regression testing Role...

Dear Candidate, Congratulations! Your resume has been shortlisted for the Chat Support Analyst role with Artech Infosystems . Please find the interview details and important instructions below. Interview Details Joining Locations: Hyderabad / Gurgaon / Noida Drive Dates: 01 August 2026 to 30 August 2026 Interview Timing: 10:00 AM to 01:00 PM Interview...

Provide first-line telephone technical support for the Q2 Solution Troubleshoot/resolve basic customer problems Answer phone calls in a high-paced environment within acceptable service levels Accurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with...

24 x 7 rotational shift. Weekly off as per roaster plan. Key Responsibilities• Technical Troubleshooting: Diagnose and resolve hardware, software, and networking issues for local and remote end-users via phone, email, chat, or in-person walk-ups.• Deployment & Setup: Install, configure, and upgrade operating systems (Windows, macOS, Linux) and standard...

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role summary: Resolve customer and production issues for athenahealth’s interoperability network by combining technical support skills with clear communication as a Product Support Analyst in Chennai, India .You will support...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.In this role, you’ll collaborate with client managers and our customers,...

DescriptionAt Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.Why This Role MattersAs a Technical Support Analyst you will join our Customer Support team, a team at the heart of our 24/7 – 365 global follow-the-sun support model, helping...

Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and...

1. Entering sales orders in ERP system. 2.Checking articles in backorder and update a delivery date in SAP or KMS. 3. Adjusting sales orders i.e. quantity, delivery date as per customer requirement. 4. Identify Würth Article Number based on article description, required to book sales orders. 5. Remind vendors of overdue deliveries and send follow ups. 6....

Job Description Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests...

Job Description Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests...