service desk engineer

QUALIFICATIONS: Experience: 4 years of experience in desktop support or similar roles, preferably in a Fintech or high-paced technical environment. Technical Proficiency: Strong knowledge of Windows and macOS operating systems, MS Office, remote desktop support tools, and ticketing systems (such as ServiceNow or Jira). Troubleshooting Skills: Excellent...

Key Responsibilities The role focuses on being the first point of contact for IT issues, ensuring smooth resolution, and maintaining IT operations. Incident Management : Serve as the first point of contact for employees reporting IT issues or incidents. Log, track, and categorize all incidents in the IT service management system. Prioritize and assign...

1. Manage and coordinate printer management services, including maintenance, repairs, and supplies. 2. Ensure timely resolution of printer-related issues and minimize downtime. 3. Liaise with vendors, internal teams, and stakeholders to resolve printer-related issues. 4. Track and manage printer inventory, including ordering and stocking supplies. 5....

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. ...

Role Context: We are looking for an experienced IT Service Desk Engineer (L1.5) to support end users in an international, multi-site enterprise environment. It is for IT professional who can independently investigate and resolve technical issues beyond basic first-line support, take ownership of incidents and service requests, and escalate complex issues...

DescriptionPosition name: Service Desk EngineerLocation: Remote (Hyderabad)/MumbaiShift timing: 24*7About the company:Protera is a Great Place To Work® Certified™ in India.Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT...

Role & responsibilities Manage the full recruitment cycle, including job postings, candidate sourcing, interviewing, and offer negotiations. Partner with hiring managers to understand hiring needs and develop effective recruitment strategies. Source candidates through various channels, including job boards, social media, and networking events. Screen...

Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act...

We are looking for skilled IT Service Desk Support Engineers with excellent communication skills to provide Level 1 support for a leading organization in Mumbai. The role involves resolving day-to-day IT issues, assisting remote users via Teams/LogMeIn, and ensuring smooth IT operations under defined SLAs. Key Responsibilities • Act as the first point of...

Hiring: IT Service Desk Associate Location: Ecospace, Outer Ring Road, Bangalore Qualification: Any Graduate / 10+3 Diploma Experience: 6 months–4 years in IT Service Desk / International Technical Support Voice Process Salary: 5–5.5 LPA + Shift Allowance Shift: Rotational shifts with 2 rotational weekly offs Cab: Two-way cab facility Age Limit:...

Dear Candidate, We are currently hiring for the position of Service Desk L1 Support . Please find the details below: Position: Service Desk L1 Support Experience: 1–3+ years of relevant experience Location: Pune / Bangalore CTC: Up to ₹5.5 LPA / ₹7 LPA depending on experience and level Interview: Virtual Joining: Immediate Joiners Only...

JOB DESCRIPTION Service Desk Analyst (L1 / L2) Role Summary Provide first and second level IT support to end users, ensuring timely resolution of incidents and service requests while maintaining high customer satisfaction. Key Responsibilities • Log, categorize, prioritize, and resolve incidents and service requests. • Provide remote troubleshooting for...

Position name: Service Desk Engineer Location: Remote (Hyderabad)/Mumbai Shift timing: 24*7 About the company: Protera is a Great Place To Work® Certified™ in India. Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT...

Education Qualification : Any Graduate (Engineering / Science)Skills :Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - AwareTertiary -> Behavioral | Aptitude | Communication | 1 - AwareTertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware1. Handle incoming calls, emails, and chat from the users....

Overview of 66degrees 66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help...

Hiring – IT Service Desk Associate Qualification: Any Graduate / 10+3 Diploma Experience: 6 Months – 4 Years in IT Service Desk / International Technical Support Voice Process Communication: Excellent English Communication Required Shift: Rotational Shifts | 2 Rotational Offs Salary: ₹5 – ₹5.5 LPA + Shift Allowance Designation: IT Service Desk...

Description We are seeking a motivated and detail-oriented Service Desk Support professional to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and technical support to our users, ensuring that all issues are resolved efficiently and effectively. Responsibilities Provide first-level technical...

QUALIFICATIONS: Experience: 8 years of experience in desktop support or similar roles, preferably in a Fintech or high-paced technical environment. Technical Proficiency: Strong knowledge of Windows and macOS operating systems, MS Office, remote desktop support tools, and ticketing systems (such as ServiceNow or Jira). Troubleshooting Skills: Excellent...

We are seeking an experienced and organized Service Desk Lead  to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the central point of contact...

Receive and log incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity. Diagnose technical problems with computer hardware, software, network connectivity, and applications through questioning and analysis. Provide solutions to common issues by offering guidance, performing basic configuration changes, or...