senior quality analyst

Job Description Job Summary We are looking for a Manual Testing Engineer with 3–5 years of experience in software quality assurance. The candidate will be responsible for understanding business requirements, creating and executing test cases, identifying defects, and ensuring that applications meet functional and quality standards before release. Key...

Career Area:Technology, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business...

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

We are actively hiring for Quality Analyst - Banking International!!! Position: Quality Analyst Location: Malad, Mumbai Qualification: Graduate in any discipline Shifts: Rotational Shift (including night shifts) [5 days working with 2 rotational week offs] Budget- Up to 8-9LPA Max. Immediate Joiners Preferred Job Summary: We are looking for a Quality...

Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines. Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality. Provide structured and constructive feedback to agents to enhance performance and service levels. Generate detailed quality...

Key Responsibilities: Quality Control Procedures: Develop and implement quality control processes to ensure that products and services meet the required standards. Data Analysis: Analyze data to identify trends, patterns, and areas for improvement in product quality. Cross-functional Collaboration: Work closely with cross-functional teams, including...

The RPA lead is responsible for the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technology solutions that require development to be viable. Applying architectural and engineering concepts to design a solution that meets operational requirements, such as scalability,...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

To perform this role successfully, the individual will be responsible for but not limited to the following: Develop test plans based on test strategy. Created and executed test cases based on test strategy and test plans. Reviewed Test assignments and executed test cases as assigned. Written complex SQL queries for querying data against different data bases...

Company Description Astra Business Services Pvt. Ltd., operating as AstraGlobal, is a leading business process transformation company focused on excellence, compliance, and innovation. With over 20 years of experience in Online Lending, US ARM, and Legal Collections, the company delivers measurable results and long-term value for its clients. From its global...

Location: Ahmedabad, India Experience: 2+ Years Department: Operations | Quality Assurance | Technical Evaluation Employment Type: Full-Time About the Role We’re seeking a Programming & Technology expert to assess and qualify professional freelancers across various technology-related categories. The role involves reviewing freelancer portfolios, live...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Key Roles & Responsibilities: 1. Study and analyze the knowledge & process gap. 2. Ability to share the feedback. 3. Listening to the calls & ensure that the feedback given was applied and Corrective measures were taken. 4. Maintain and share regular reports with the Stakeholders & Training team. 5. Measure the scores and take corrective actions...

Job Description: Roles & Responsibilities:• Monitor and evaluate chat interactions to ensure quality standards are met across  variousclients and industries.  • Regularly analyse chat data to identify trends, errors, and areas for improvement.  • Conduct Root Cause Analysis (RCA), Pareto analysis, and other quality tools toprovide  actionable...

Key Responsibilities: - • Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. • Provide constructive feedback and coaching to agents to improve performance. • identify gaps in communication, process adherence and customer handling • prepare and maintain quality reports, dashboards and analysis for leadership. •...

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for...