manager - escalations

Key Deliverables Develop and execute strategies to reduce social media and management escalations with a focus on proactive solutions Define, monitor, and ensure compliance with escalation SLAs aligned to business goals and customer expectations Use data analytics to identify escalation trends and drive continuous process improvements and efficiency Lead...

DescriptionAbout the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI...

Are You a Calm-Under-Pressure Negotiator Who Can Turn Unhappy Clients Into Loyal Ones? 1) Do you have hands-on experience resolving escalated customer complaints, refund requests, and chargeback disputes? 2) Can you investigate the root cause of a client's dissatisfaction, separate facts from emotions, and negotiate a “win-win” resolution that keeps...

Job Description: Position Title: Project Manager (Escalators & Elevators) Location: Jabalpur  Experience Required: 10 + Years  Industry: Railways Salary: Up to 8.4 LPA  Travel Requirements: Frequent travel is required, both within and outside the assigned region to various project sites and government offices. Key Responsibilities: Project...

Role & responsibilities Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention Drive customer recovery across all products, services, and customer support scenarios such as M365, Azure,...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the...

Company DescriptionQAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change...

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the...

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection...

Executive Escalation ManagerDescription -Job Summary Customer Relations Manager role is responsible for providing professional solutions to the organization’s end-users, dealers and service providers, arising from unresolved escalated case issues. The role addresses customers’ technical issues, handles open service requests, and provides and...

DescriptionTo lead the reporting, analytics, and escalation management function for reconciliation activities across the Central Reconciliation Unit (CRU). This role ensures that aging, unmatched breaks, SLA compliance, and control gaps are actively tracked, escalated, and governed across Group Operations, Finance, and international operations units. The...

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Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the...

Executive Escalations ManagerDescription -Job Summary• This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer...

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision...

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role summaryThis role is focused on managing complex revenue cycle cases and escalations with accuracy, urgency, and clear communication. Based in Chennai, India  this position supports timely issue resolution across revenue cycle...

We’re looking for a highly organized, adaptable, and detail-oriented Technical Escalation Project Manager to serve as the communication and execution hub for high-severity technical escalations. In this role, you’ll bring structure, clarity, and accountability to complex situations by coordinating cross-functional teams, driving execution, and ensuring...

We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be...

Job Title: Escalation Resolution Specialist Location: Mohali / Gurugram Salary: ₹2.4 – ₹4.0 LPA Job Summary We are looking for a skilled and customer-focused Escalation Resolution Specialist to manage complex customer concerns and provide effective resolutions. The ideal candidate should have excellent English communication skills, strong...

About us: Binary Stream Software is a leading Canadian product-based company offering stability, growth, and innovation all under one roof.  Let me paint a picture for you: imagine working for a pioneering Canadian product-based company where stability, growth, and innovation converge seamlessly - all under one roof! Binary Stream Software stands tall as a...