manager - customer experience

1. Customer Experience Strategy & Economics● Build and own the CX scorecard beyond NPS: OTIF (on-time-in-full), CPKO, resolution speed, escalationrate, repeat-purchase behavior by customer tier — and tie every one of them to a revenue or retentionnumber leadership can act on.● Quantify the cost and reorder impact of every major CX failure mode...

What can you expect as a FedEx team member?Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.Total Compensation and Benefits Package: We want to keep our employees for a long time, so we...

• Customer Experience Strategy & Economics • Build and own the CX scorecard beyond NPS: OTIF (on-time-in-full), CPKO, resolution speed, escalation rate, repeat-purchase behavior by customer tier — and tie every one of them to a revenue or retention number leadership can act on. • Quantify the cost and reorder impact of every major CX failure mode...

Job Description :Manager – Customer Experience (Queries)Global Business Services |  Order-to-Cash (O2C)About usWith over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday...

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.This is a rare chance to help build a generational company at a true inflection point. We have strong...

About Credit Saison India:Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at...

Key Deliverables Lead GTM strategy and execution for CX and strategic partner products Develop compelling product messaging and positioning for target audiences Launch new products and enhancements through cross-functional collaboration Generate demand and pipeline aligned with company growth targets Role Responsibilities Conduct market and competitor...

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong...

Company DescriptionQAD is a leading provider of ERP solutions purpose-built for manufacturing industries — automotive, life sciences, food & beverage, high tech, and industrial. Serving thousands of global manufacturers, QAD's Adaptive Manufacturing Cloud helps companies operate with greater precision, agility, and intelligence.Enterprise software is...

Job DescriptionWe are seeking a high potential leader to take on the challenge of leading an Engineering Team under Digital Customer Engagement delivery team. You will lead multiple engineering teams, including POD resources, guiding and supporting engineers to design, develop, and deliver customer-facing capabilities globally. You will be responsible for...

Hiring: Manager- Customer Experience Location: Gurugram | Shift: Day Shift Experience: 6-10 years (relevant experience) Objective- Looking for a proactive and customer-centric Manager – Customer Experience to lead the Customer Experience team in delivering exceptional service and building strong relationships with institutional clients, academic and...

Job Description : Manager – Customer Experience (Queries) Global Business Services | Order-to-Cash (O2C) About us With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday...

Function India BU Pay Band E4 to M2 Role As the Territory Manager- CE you will be part of the Customer Experience team and will report to the Area Service Manager. The purpose of your role will be : 1. To ensure maximum customer connect to enhance customer experience 2. To facilitate Value added services to customer to enhance business penetration in...

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Key Responsibilities Leading corporate wide goal setting, and managing NPS and customer satisfaction programs for different markets and with partners. This role will serve as the lead in bridging the gap between external and internal customer satisfaction surveys by bringing a fresh perspective on aligning the studies. Individual will own the NPS study and...

Job DescriptionManager/ Sr. Manager- Customer Experience || Vianaar Homes || Work from Office - Goa\ N\nRole Overview:\ NTo act as the face of Vianaar for all customers post booking, owning the relationship end-to-end. Drive a high-touch, personalised and emotionally engaging experience by understanding customer needs, creating delight moments, and...

DescriptionAbout Rentokil PCIRentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in2017 through a joint venture between Pest Control India and Rentokil, it operates across 300locations, aiming to set new standards in customer service. The company focuses onindustry-leading operations through best practices,...

Job Description Customer Experience Team is responsible for managing Customer expectations received over mail, various touchpoints like PMLI Partner’s location /India service ID/Sales /Branch/Regulators & other Forums. We are also responsible for providing operational support to business partners like AMEX, PNB, JKB, KBL etc. through dedicated team. We...

DescriptionJob Title: Program Governance Manager – Customer ExperienceLocation: Pune, India (Hybrid)Permanent - Full Time About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our...