lead quality analyst

Hello,  FCM part of FCTG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate...

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your...

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

We are seeking highly skilled and experienced QA consultants with a minimum of 3+ years of experience in testing full-stack web applications. The ideal candidate will possess a strong background in quality assurance, with a focus on both manual and automated testing practices. 📍 Location: Infopark, Cochin 🕒 Experience: 3-5 Years ⏳ Notice Period:...

Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines. Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality. Provide structured and constructive feedback to agents to enhance performance and service levels. Generate detailed quality...

Key Responsibilities: Quality Control Procedures: Develop and implement quality control processes to ensure that products and services meet the required standards. Data Analysis: Analyze data to identify trends, patterns, and areas for improvement in product quality. Cross-functional Collaboration: Work closely with cross-functional teams, including...

The RPA lead is responsible for the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technology solutions that require development to be viable. Applying architectural and engineering concepts to design a solution that meets operational requirements, such as scalability,...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

To perform this role successfully, the individual will be responsible for but not limited to the following: Develop test plans based on test strategy. Created and executed test cases based on test strategy and test plans. Reviewed Test assignments and executed test cases as assigned. Written complex SQL queries for querying data against different data bases...

Job Summary Quality planning  : Recommend, implement and monitor preventative and corrective actions to reduce the error count and improve the teams overall quality score Quality audits  : Perform audits to ensure quality of information entered in the database is free from error Quality review  : Based upon performance, identify team members and conduct...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

DescriptionQuality Analysts design and execute test cases to ensure the quality and functionality of software applications. Responsibilities include identifying defects, collaborating with developers to resolve issues, and documenting test results. You will work closely with stakeholders to understand requirements and ensure that applications meet quality...

Location: Remote (India) About Notifi Notifi is the AI-native platform that runs home service businesses. HVAC, plumbing and electrical shops use it to answer calls, book jobs, dispatch techs, send estimates, take payments and keep members on plan, all in one place. Iris, our AI voice agent, answers the phone and books the work. Shops are switching to...

We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will be responsible for ensuring the quality of our voice processes through effective call monitoring and auditing. As a Quality Analyst, you will play a crucial role in maintaining high standards of service and ensuring that our operations meet the required...

We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will be responsible for ensuring the quality of our voice processes through effective call monitoring and auditing. As a Quality Analyst, you will play a crucial role in maintaining high standards of service and ensuring that our operations meet the required...

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

Key Responsibilities: Test Planning: Develop comprehensive test plans, test cases, and test scripts covering functional, performance, and security testing. Test Execution: Execute test cases, analyze test results, and identify defects or inconsistencies in the product. Defect Management: Document defects, collaborate with developers and product teams to...

Department: Development Location: Hyderabad Description As a Quality Assurance Analyst at Infor, you will have a critical role in ensuring the delivery of high-quality enterprise applications that meet the evolving needs of our global customers. You’ll collaborate closely with developers, product managers, and customer success teams to validate...

Company Description ISF College of Pharmacy, located in Moga, Punjab, was established in 1984 with a mission to provide quality education and advance pharmaceutical sciences. Offering diverse programs ranging from D. Pharm to Ph.D., the institute is known for its academic excellence, industry partnerships, and a strong network of over 3,500 alumni...