hotline

Description· Receive, review, and respond to technical queries from the field through:   Ø Technical Support Request (TSR), Ø Emails (when GTAC is down or not operational), Ø Handling inbound calls (after submitting TSR), Ø Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.   · Regularly track all open/ageing concerns for...

Description Whistleblower / Hotline Management Lead and oversee the corporate whistleblower hotline program and speak-up framework.  Ensure effective assessment, escalation, and resolution of whistleblower complaints.   Provide management with investigation insights and recommendations to address misconduct risks.  Drive continuous enhancement of...

· Receive, review, and respond to technical queries from the field through:   Ø Technical Support Request (TSR), Ø Emails (when GTAC is down or not operational), Ø Handling inbound calls (after submitting TSR), Ø Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.   · Regularly track all open/ageing concerns for...

Responsibilities & Key Deliverables Responsibilities & Key Deliverables  TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.  Provide remote Technical Assistance to assist dealers in complex...

Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve...

CUSTOMER CARE SPECIALIST LOCATION: Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with established processes and service standards. Ensures a...

CUSTOMER CARE SPECIALIST LOCATION: Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with established processes and service standards. Ensures a...

Customer Service ExecutiveFEMALES ONLYNorth GOA20-30K per month Work from office Graduation preferably in Travel and Tourism/ Hospitality. 2-5 years experience in customer relations preferably in from front office or travel agency. About the role:As a Customer Relations Executive , you will be responsible for driving online sales...

CUSTOMER CARE SPECIALIST LOCATION: Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with established processes and service standards. Ensures a...

CUSTOMER CARE SPECIALIST LOCATION: Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with established processes and service standards. Ensures a...

CUSTOMER CARE SPECIALIST LOCATION: Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with established processes and service standards. Ensures a...

DescriptionRoles & responsibilities Manage incoming complaints through multiple channels (e.g., hotline, emails, online platforms).Conduct initial assessments to determine scope, severity, and the appropriate investigation strategy.Maintain confidentiality while ensuring timely and transparent communication with relevant parties.Plan, coordinate, and...

About the role:The Employee Relations Manager for PES India is an integral part of the HR function, responsible for implementing and continuously improving employee relations strategies, policies, and frameworks that align with the organization’s business objectives and Indian Labour Laws. This role is responsible to manage critical employee matters while...

Job Description POSITION: CUSTOMER CARE SPECIALIST LOCATION: HARYANA, INDIA Purpose of the job Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line...

POSITION: CUSTOMER CARE SPECIALIST LOCATION: HARYANA, INDIA Purpose of the job Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with...

Job Description POSITION: CUSTOMER CARE SPECIALIST LOCATION: HARYANA, INDIA Purpose of the job Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in...

Roles & responsibilities Manage incoming complaints through multiple channels (e.g., hotline, emails, online platforms). Conduct initial assessments to determine scope, severity, and the appropriate investigation strategy. Maintain confidentiality while ensuring timely and transparent communication with relevant parties. Plan, coordinate, and execute...

Job DescriptionPOSITION: CUSTOMER CARE SPECIALIST LOCATION: HARYANA, INDIA Purpose of the job Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line...

POSITION: CUSTOMER CARE SPECIALIST LOCATION: HARYANA, INDIA Purpose of the job Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with...

POSITION: CUSTOMER CARE SPECIALIST LOCATION: HARYANA, INDIA Purpose of the job Responsible for handling inbound and outbound calls and all other contact channels and sources, including but not limited to email, chat and social media, in order to provide information, respond to enquiries, resolve requests and record customer feedback in line with...