genesys developer jobs in Pune

Job Description: Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and maximise the...

Job Description: Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You...

**Job Summary** We are looking for a skilled **Genesys Cloud CX & Pure Engage Engineer** having **2 - 10 yrs** with strong expertise in Contact Center solutions, IVR development, Architect Flows, routing strategies, API integrations, Workforce Management, and omnichannel platforms. The candidate should have hands-on experience supporting enterprise-scale...

## Job highlights - 2-8 years experience with Genesys Cloud CX, Genesys Engage, IVR Development, Architect Flows, REST APIs, and AI-based Chatbot/Voice Bot development - Design, develop, implement, and support Genesys Cloud CX and Engage solutions including IVR, routing, integrations, AI automation, and platform operations **Job Summary** We are seeking a...

## Job highlights - 5-10 years experience in Genesys Cloud CX, Genesys Engage, IVR Development, Routing, APIs, Chatbots, Voice Bots, Workforce Management - Design, develop, implement and support Genesys Cloud CX and Engage solutions including Architect Flows, IVR, routing, integrations, AI chatbots, incident and change management, and database...

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

Overview We need a data enthusiast who pairs sharp analytical capabilities with the leverage of modern AI tools. As our organization harmonizes multiple disparate systems, data sources, and analytics platforms into a single operational home, this role will lead and orchestrate the collection, cohesion, and maintenance of our core data models (unified...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

## Job highlights - Experience with NICE CXone platform, IVR, routing, and telephony; Bachelor's degree in CS/IT/Engineering; NICE CXone certifications preferred - Administer and support NICE CXone platform, manage users and campaigns, troubleshoot incidents, develop and maintain IVR call flows, monitor contact center operations, perform testing and...

SummaryWe are seeking a highly skilled AWS Connect Administrator to lead the design, implementation, and optimization of our contact center infrastructure. This pivotal role ensures the seamless integration of omnichannel communication platforms with enterprise systems, driving operational efficiency and enhancing customer experience. The ideal candidate...

Company DescriptionQAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) —...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations, Oracle BI Application (OBIA) Contact Center Telephony Analytics Good to have skills : NA Minimum 5 year(s)...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Company Description QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) —...

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Zensar Technologies Limited is seeking an experienced Dynamics 365 Telephony Test Engineer to spearhead testing efforts for CTI integrations and contact‑center solutions. The role involves validating call flows, testing omnichannel interactions, and ensuring data synchronization across leading telephony platforms, delivering a robust and integrated...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and...