genesys

Job Description: Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and maximise the...

Job Description: Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You...

Unified Communications Engineer - Role Profile Role Overview The Unified Communications Engineer will be a key member of the UC Product Engineering team, reporting to the UC Product Engineering Tech Lead. This role combines hands-on platform engineering with strategic involvement in large-scale cloud migrations, playing a critical part in modernizing AXA's...

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the...

Job Description: Responsible of creating applications that use the Genesys Cloud APIs or integration capabilities. Should be able to build IVRs and manage the existing IVR flows for clients/end users. Provide required support during cutover and production Should be familiar with we programming and REST APIs. It will be advantage if developer has...

• 3-4 years of hands-on experience in contact center technology implementation and support. • 3+ years of experience implementing and configuring Genesys Cloud CX across various modules and functionality areas. • Strong understanding of Genesys Cloud architecture, features, administration, and implementation best practices. • Experience in...

**Job Summary** We are looking for a skilled **Genesys Cloud CX & Pure Engage Engineer** having **2 - 10 yrs** with strong expertise in Contact Center solutions, IVR development, Architect Flows, routing strategies, API integrations, Workforce Management, and omnichannel platforms. The candidate should have hands-on experience supporting enterprise-scale...

**Hiring: Genesys Cloud Architect** **Role:** Genesys Cloud Architect **Experience:** As per project requirement **Skills:** Genesys Cloud | Solution Architecture | HLD | Salesforce | Terraform | GitHub | CI/CD **Role Overview:** We are looking for a highly experienced Genesys Cloud Architect to lead the architecture, design, implementation, and...

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the...

SummaryWe are seeking a skilled GENESYS WDE Engineer to join our IT Services team. In this pivotal role, you will leverage your expertise in C# and .NET to drive the development and customization of the Genesys Workspace Desktop Edition (WDE). Your work will be essential in ensuring seamless backend application integration and optimizing the Genesys Engage...

We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and...

## Job highlights - 2-8 years experience with Genesys Cloud CX, Genesys Engage, IVR Development, Architect Flows, REST APIs, and AI-based Chatbot/Voice Bot development - Design, develop, implement, and support Genesys Cloud CX and Engage solutions including IVR, routing, integrations, AI automation, and platform operations **Job Summary** We are seeking a...

## Job highlights - 5-10 years experience in Genesys Cloud CX, Genesys Engage, IVR Development, Routing, APIs, Chatbots, Voice Bots, Workforce Management - Design, develop, implement and support Genesys Cloud CX and Engage solutions including Architect Flows, IVR, routing, integrations, AI chatbots, incident and change management, and database...

Job Description: Job Title: Senior Architect - Genesys Pure Cloud Salary: As per Market Standards Work Mode: Bangalore(BTM Layout) Timings: 10 AM - 7 PM (IST) Role: Professional Services Team Member for Genesys Pure Cloud Contact Center Objective: Design custom solutions and enhance features within the Genesys Pure Cloud platform. Relevant Work...

**Job Title**:Genesys\_Level 6\_Senior Manager\_(Entity -SC GN) **Management Level**:Level 6 Senior Manager **Location**:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad **Must have skills**: - Genesys Cloud, CX Transformation, CCaaS Advisory Solution Architecture, CCaaS Consulting, Business Case Creation Value Realization, Industry Solutions...

## Job highlights - Experience with Genesys integration,conversational AI,agent assist,and customer service workflows. . Disclaimer: This job posting has been aggregated from external source - The ideal candidate should have hands-on experience with either: - Google s Gemini Enterprise for Customer Experience (CX),which is built for customer service and AI...

Summary We are seeking a skilled GENESYS WDE Engineer to join our IT Services team. In this pivotal role, you will leverage your expertise in C# and .NET to drive the development and customization of the Genesys Workspace Desktop Edition (WDE). Your work will be essential in ensuring seamless backend application integration and optimizing the Genesys Engage...

Summary We are seeking a skilled GENESYS WDE Engineer to join our IT Services team. In this pivotal role, you will leverage your expertise in C# and .NET to drive the development and customization of the Genesys Workspace Desktop Edition (WDE). Your work will be essential in ensuring seamless backend application integration and optimizing the...

**Experience:** 5 – 8 Years **Required Skills:** Mandatory: Genesys WDE (Workspace Desktop Edition), Genesys Engage, Genesys Configuration and Administration, On-Premise Contact Center Architecture, Interaction Flows, Voice and Email Routing, Configuration Server, SIP Server/T-Server, Interaction Server, URS, Stat Server, Management Layer, Solution...

Job Description Technical Engineer - Genesys Cloud   Domnic Lewis has been mandated to hire Technical Engineer - Genesys Cloud for Bangalore location. About the Role: As a Technical Support Engineer for contact center solutions, you ll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities...