desktop support helpdesk

Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities Working with customers/team members to identify application and system issues and advising on the solution Handle customer complaints...

MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 Provide technical assistance and support related to computer systems, hardware, or software. Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution. Write training manuals, train users, maintain reports etc. Route problems to...

Join the Legacy of Innovation with FCI-CCM:Backed by a legacy of innovation since 1959, FCI has built over six decades of expertise in communications, continuously evolving to meet changing business and technology needs. By combining deep domain knowledge with innovation, FCI has consistently delivered enterprise-grade communication solutions that help...

Description We are seeking a Helpdesk Support Engineer to join our IT team in India. The ideal candidate will provide technical support to our users, troubleshoot issues, and ensure that our IT systems run smoothly. Responsibilities Provide first-level technical support to end-users via phone, email, or chat. Diagnose and resolve hardware and software...

Key ResponsibilitiesHelpdesk & SLA Management• Handle IT incidents and service requests through the Helpdesk / Ticketing System • Log, prioritize, track, and resolve tickets according to defined SLA timelines • Ensure timely communication, status updates, and resolution documentation • Escalate complex issues when required and coordinate with...

Job Title: Desktop Support Engineer Duration: 6 - 12 Months (Contract) Work Mode: On-site Work Timing: Rotational Shift Working Days: 6 days working Salary- 3 - 3.3 LPA Location: Bangalore and Gurgaon Key Responsibilities Troubleshooting & Resolution: Diagnosing, fixing, and testing hardware, software, and peripheral issues (printers, scanners,...

Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track, and respond to customer satisfaction survey responses. Should be...

Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track, and respond to customer satisfaction survey responses. Should be...

Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track, and respond to customer satisfaction survey responses. Should be...

Key Deliverables: Act as the point of contact for service users to diagnose and resolve issues. Categorize and record queries, providing timely solutions. Provide essential online security advice and support. Ensure effective handling of incidents and service requests, following agreed procedures. Role Responsibilities: Monitor issues from start to...

Summary We are seeking a skilled Desktop Support Engineer to join our IT Services team. In this pivotal role, the successful candidate will be responsible for maintaining and optimizing our internal computer infrastructure. This position is essential for ensuring seamless daily operations, minimizing technical disruptions, and providing high-quality...

Location and Timings India – Remote EST Hours Responsibilities: • Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests. • Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution...

Join the Legacy of Innovation with FCI-CCM:Backed by a legacy of innovation since 1959, FCI has built over six decades of expertise in communications, continuously evolving to meet changing business and technology needs. By combining deep domain knowledge with innovation, FCI has consistently delivered enterprise-grade communication solutions that help...

We are hiring for Desktop Support Lead for our MNC Client at Bangalore Exp - 6+ Yrs ( Must have 3 Yrs experience in team Leading) Budget - 7.5 LPA Max Location - Bangalore - Bellendur Mode - Complete WFO Working Day 6 ( Sunday will be off ) Immediate Joiner Description We are seeking an experienced Desktop Support Lead to oversee our technical support...

WE ARE HIRING Position: Desktop Support Engineer Experience: Fresher to 2 Years Required Skills * Hardware troubleshooting and maintenance * Laptop & Desktop service * Printer installation, servicing & troubleshooting * POS (Point of Sale) system support Requirements: * IT hardware knowledge is mandatory * Willingness to work in the field (Field...

We're Hiring | Desktop Support Engineer We are seeking highly skilled and service-oriented Desktop Support Engineer(s) to join our team in Ahilyanagar, Nashik or Pune. The ideal candidate will have strong troubleshooting abilities, effective communication skills, and a commitment to delivering reliable technical support. Key Responsibilities • Provide...

About the role We are seeking a skilled and service-driven Desktop Support Engineer to provide high-quality end-user support across a multi-site organisation of approximately 500 users. This role is central to daily operations, combining hands-on technical troubleshooting with strong customer communication. The role operates during standard office hours,...

Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track, and respond to customer satisfaction survey responses. Should be...

Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track, and respond to customer satisfaction survey responses. Should be...

Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track, and respond to customer satisfaction survey responses. Should be...