customer experience manager

About Us: SUNROOOF is an innovative brand under the esteemed Magppie Group. SUNROOOF is the world's first lighting system which brings the experience and benefits of sunlight inside any room. It changes its colours and brightness to match with the sky outside. SUNROOOF is innovation in the lighting industry and it is really the future of lighting. Our...

At Kapture CX, we are looking for a Customer Experience Manager in our Customer experience team. About Kapture CX Kapture CX is building the agentic platform for CX. Our AI agents complete customer service, sales, collections and claims work for large enterprises. When a case needs judgement, they hand it to a person with the full context attached. If...

What is this role all about? As a Customer Experience Manager, you will own the technical success and experience of enterprise customers, ensuring seamless implementation, integration, adoption and optimization of Kapture's AI-powered CX platform. You will work closely with clients across Voicebot, Chatbot and conversational AI solutions, troubleshooting...

Location: Air Maniax Ahmedabad Department: Customer Experience Experience: 1–3 years preferred Education: Graduate preferred Employment Type: Full-time Reports To: Centre Head / Customer Experience Manager Role Purpose • Handle customer enquiries professionally to provide timely and accurate information. • Address general customer queries...

About BrightCHAMPS BrightCHAMPS is a fast-growing global edtech company on a mission to bridge the gap between traditional education and the real-world skills children need to thrive. We offer expert-designed live and self-paced courses in coding, robotics, AI, financial literacy, math, and communication to students across 30+ countries, delivering over...

Why should you choose us? Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of...

Key skills - Customer Experience, Net Promoter Score, Financial Services, Process Re-engineering, Digital Experience Job Role - Customer Experience Manager – NPS & Process Reengineering (Banking Sector) Location: Kamala mills, Lower Parel, Mumbai Experience - 8 to 14 years Role Summary We are looking for an experienced Customer Experience professional...

About Kapture CX Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises. Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI...

• Role: Customer Experience Manager • Location: Remote • Employment Type: Full-time • Compensation: Competitive salary Role Overview: We are actively seeking a dynamic Customer Experience Manager to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering...

BASIC PURPOSE: The Lead Customer Service Experience Manager is the interface for Customer Care with regards to communicating department objectives, processes, and performance. This position assumes a lead role ensuring customer expectations and department objectives align, and managing escalations when discrepancies arise, by being accountable for timely...

Role is to manage the Complaints Redressal team. This role is to ensure performance management of the outsourced team in driving SLA’s, prompt and effective resolution of customer complaints, enhancing overall customer satisfaction, maintaining the integrity of service standards and identifying and driving improvements related to policy, process and...

Function India BU Pay Band E4 to M2 Role As the Territory Manager- CE you will be part of the Customer Experience team and will report to the Area Service Manager. The purpose of your role will be : 1. To ensure maximum customer connect to enhance customer experience 2. To facilitate Value added services to customer to enhance business penetration in...

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of...

Customer Experience – Contact Centre Operations | Ashok Leyland Designation: Team Member – Customer Experience (Contact Centre Management) Location: Noida Experience: 6–10 years Compensation: ₹15–18 lakh per annum Please apply only if you have hands-on contact centre operations experience and have managed a team of at least 30–40...

1) Job PurposeTo ensure timely, accurate, and efficient dispatch of finished products while coordinating with manufacturing, quality, logistics, warehouses, and customer-facing teams. The role is responsible for driving dispatch planning, documentation compliance, transportation coordination, and on-time delivery performance to support superior customer...

Company DescriptionLaunched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo,...

The Opportunity:Avantor is seeking a Customer Experience Associate for the Customer Services NA Team. He/She is responsible for processing customer purchase orders, resolving issues, handling inquiries, cross referencing, expediting, and communication with suppliers, customers, and sales representatives. Serves as a liaison with all parties to enable sales...

Primary Job Accountabilities/Responsibilities • Customer center telephone consultation service • Receipt of claim & Inform of required documents • Confirmation and collection of insurance claim documents • Information on missing documents • Enter insurance claim details into the A/S400 system • Auto EW claim data management_HMC EW & CPO EW •...

Angara E-Commerce Private Limited is a luxury jewelry e-commerce company founded in the year 2007. It is a subsidiary of the American company, Angara Inc., which is headquartered in Los Angeles, California. Over the last few years, Angara has grown exponentially, establishing itself as a global leader in handcrafted colored gemstone as well as diamond...

Key Deliverables Lead GTM strategy and execution for CX and strategic partner products Develop compelling product messaging and positioning for target audiences Launch new products and enhancements through cross-functional collaboration Generate demand and pipeline aligned with company growth targets Role Responsibilities Conduct market and competitor...