customer experience

Role OverviewEscalations and Experience Specialist - Customer Experience will own high-impact customer escalations arising from external feedback channels and critical experience failures. Beyond customer-level resolution, the role is responsible for driving long-term, structural fixes derived from root cause analysis to prevent recurrence and improve...

Role Summary: We are looking for a hands-on Customer Experience Supervisor to manage our daily call and ticket operations. The role focuses on ensuring fast resolution, quality control, and disciplined execution by the CX team. This is an execution-focused role responsible for managing a team of Customer Service Associates and ensuring smooth day-to-day...

About Credit Saison India:Established in 2019, CS India is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at...

Responsibilities & Key Deliverables Purpose of the Role: To lead the resolution of critical customer complaints and escalations arising from vehicle sales, delivery, product quality, service, dealer operations, and customer handling. The role is responsible for restoring customer confidence through timely intervention, cross-functional coordination,...

Management LevelHEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes...

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Job Title: Network Associate – L1Department: Network Operations / ISPReports To: Network Engineer / NOC LeadJob Summary:The Network Associate – L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network...

The job roles and responsibilities are,➢ Respond to customer inquiries via chat and email in a timely and professional manner➢ Provide expert guidance and support to chat, email and whatsapp support agents➢ Resolve complex customer inquiries and escalations➢ Develop and maintain knowledge base articles and resources➢ Conduct training sessions...

What You'll OwnEscalation ownership: Escalated tickets across chat, email, and voice — taking over conversations that frontline agents have flagged as high-risk, high-emotion, or high-value.De-escalation on live chat: Reading a chat in real time and choosing the right de-escalation approach — acknowledging the issue, controlling pace, and closing the...

Management LevelICustomer Experience ExecutiveTeam : CEC - US                                                                                           Reports to: Team LeaderRoleTo assist shareholders buying and selling shares in accordance with predetermined procedures...

DescriptionJob Track Description:Assists others in achieving goals.Broad technical expertise and industry knowledge.Ability to manage hiring and termination actions and training for multiple employees.Manages performance appraisals and pay reviews for team members.Accountable for functional, operational, and program management.General Profile.Supervises...

We are looking for a dynamic and customer-focused Customer Experience Manager with 3–5 years of experience in the staffing/recruitment industry, preferably supporting GCC (Global Capability Center) clients.The ideal candidate should have strong B2B sales exposure, field sales experience, and excellent relationship management skills. This role involves...

About UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

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About Us We are a Bangalore-based fintech start-up, and we are working towards making banking and investing simpler, smarter, and safer for our customers. Since our inception in 2015, we have been at the forefront of revolutionizing banking with continual digital innovation, and our goal is to be a one-stop solution for all banking and investing...

Company DescriptionWe started Refyne with the mission of helping the people of India adopt not only the idea of financial wellness but also build a lifestyle around it. We are a country backed by hundreds of millions of employees who come from diverse fields and together make our country move forward. It's this joint effort that makes us one of the most...

About RasayanamRasayanam is a bootstrapped, profitable D2C supplements brand built with a sharp focus on product integrity, scientific validation, and long-term customer trust. Founded in 2020, we have scaled to ₹35+crore in annual revenue through disciplined execution and a strong customer-first approach. We operate with complete transparency, rigorous...

About Good Monk Good Monk is a Bengaluru-based clinical nutrition brand that fortifies everyday Indian food — protein for rotis, nutrition mixes for families and the 50+, fibre, and more. We sell across our own D2C store, Amazon, and quick commerce (Blinkit, Zepto, Instamart). Around 60% of our business is D2C, which means the experience a customer has...

APM TerminalsKey ResponsibilitiesPlan and manage end-to-end supply chain activities including procurement, inventory, logistics, and distributionCoordinate with suppliers, manufacturers, warehouses, and transportation providersMonitor inventory levels and ensure optimal stock availabilityDevelop demand forecasts and production plans in coordination with...