cucm

Senior E3 Position • Hands-on CUCM/CUC/IMP administration and troubleshooting. • Experience on Webex and Control Hub. • Oracle SBC, Voice Gateway, and Strong SIP troubleshooting • Exposure to large enterprise Voice (on-prem / Cloud) environments • Experience working with Cisco TAC and escalations • Understanding on VMware ESXi and...

Project Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with...

Significant exposure/familiarity with the following platforms: • Cisco Unified Communications Manager • Cisco Unity Connection • Cisco Voice Gateways/CUBE • Expressways • IM and Presence, Jabber, Webex Calling • Good knowledge of Cisco Routers and Switches wrt to UC tech. • Good knowledge of UCS, Virtualization / VMware wrt to UC...

Role: L2 UCCE Engineer Experience: 4+ Years Location: Srinagar JD: • Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. • Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. • MACD creation knowledge in Cisco UCCE & IPT platforms. • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP....

Experience: 5-10 Years Location-Bangalore, Chennai, Hyderabad Work Model: 24/7 Support Operations (Rotational Shifts) Job Summary We are seeking an experienced Senior Contact Center Engineer to join our Managed Services team, responsible for supporting, maintaining, troubleshooting, and optimizing cloud-based Contact Center as a Service (CCaaS) platforms....

DescriptionMonitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster.Maintaining VoIP systems, ensuring high availability and optimizing communication solutions.Provide Level 2 remote technical support for all Cisco UC products and services to end users.Manage Tickets, incident, problem, change & development...

Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster. Maintaining VoIP systems, ensuring high availability and optimizing communication solutions. Provide Level 2 remote technical support for all Cisco UC products and services to end users. Manage Tickets, incident, problem, change & development...

Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster. Maintaining VoIP systems, ensuring high availability and optimizing communication solutions. Provide Level 2 remote technical support for all Cisco UC products and services to end users. Manage Tickets, incident, problem, change & development...

Job PurposeCapability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway, Dialer, PG, ICM, Router, Logger, CVP, List Management, IVR management ,ACD, CRM Integration) Recording solution (NICE), Understanding on Database...

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. What we are looking for Role: Nice CXOne Senior Developer Experience Range: 5 to 8 Years Location: PAN INDIA Must Have: • experience in contact center related technologies and...

Job Description Job PurposeIntercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and...

Good Knowledge of UCCE & PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well asEnd point registration,Out bound dailaing Set up -LCM ,CCMP & recording solution knowledge required.DBA ,SQL related knowledge is desirable.IVR or CVP related knowledge is also desired and would be an added advantage.UCCE or PCCEEmail & Voice communication...

Job Description SUMMARY: The Voice Engineer is a design and implementation level IT position directly supporting the enterprise in all day to day project activities. This role is an individual contributor who will work closely both within a team environment and individually to achieve specific goals. The successful candidate will be able to work well within...

Job Purpose We are seeking a skilled VoIP Engineer with hands-on experience in Asterisk, FusionPBX, FreeSwitch, ViCIdial, SBC configuration, and hosted contact centre environments. The ideal candidate will be responsible for configuring, delivering, and maintaining SIP trunking, contact centre, and PBX/telephony systems from both application and backend...

We are looking for an experienced Cisco UCCE Technical Architect to lead the architecture, design, implementation, and optimization of large-scale Cisco Contact Center environments. The ideal candidate will possess deep expertise in Cisco Unified Contact Center Enterprise (UCCE), Cisco Voice technologies, Contact Center operations, IVR solutions, and...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Servion is currently looking for UCCE L1&L2 Engineer Support for Mumbai and Pune location ( Work from office), Interested candidates can share you CV at yuvashri.s@servion.com Total Years : 2-8 Years Job Description :- Job Title: L1& L2 UCCE Support Engineer Work Location: Mumbai and Pune Description : Supporting Experience on Cisco UCCE / UCCX / PCCE...

Senior Voice / Collaboration EngineerJob DescriptionExperience 8+ yearsPrimary Focus Local CUCM, SIP/PSTN, CUBE, Unity and site voice migrationWork Model Remote with onsite support for larger/critical site cutovers where requiredRole SummarySenior hands-on engineer responsible for implementation, migration and cutover of the local Cisco voiceenvironment. The...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and...