chat agent jobs in Pune

DescriptionNote:This role will be hired under Helpshift, a Keywords Technology. Your employment contract and payroll will be under the Helpshift entity.New hires are required to work fully onsite during the onboarding and training period and may transition to a WFH setup based on business needs. Please note that onsite work is determined by company...

Company DescriptionAbout Hitachi Solutions India Pvt Ltd:Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven...

Description Team Function: The Knowledge Management & Messaging team supports enterprise-wide service delivery by optimizing knowledge content, conversational experiences, and messaging channels across Farmers. The team is responsible for: Maintaining and continuously improving knowledge content used by employees, agents (Exclusive & Independent), vendors,...

DescriptionCustomer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- PuneShift Timings – Flexible 24x7 |Management Level – Senior ManagerSpecialisation – International BPO, Chat.About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our chat contact...

Role Summary We are seeking a skilled QA Engineer with experience in Contact Center Testing and Test Automation to support the validation of customer service platforms, IVR applications, voice bots, chat solutions, and contact center transformations. The ideal candidate should have hands-on experience with Cyara, QuickTest, or similar IVR automation tools,...

AI/ML Engineer2Key ResponsibilitiesBuild and deploy LLM-based GenAI applications end-to-endWork with multiple LLMs (OpenAI/Azure OpenAI, Gemini, Claude, LLaMA, Mistral)Design and implement agentic and multi-agent systems using MCP and A2ADevelop RAG pipelines and document intelligence solutionsUse modern GenAI frameworks (LangChain, LangGraph, LlamaIndex,...

DescriptionWe are seeking a dynamic and experienced Team Leader to oversee and guide a team of chat agents providing exceptional support to customers. In this role, you will lead your team to deliver outstanding service, maintain compliance with internal and regulatory standards, and drive continuous improvement. The ideal candidate will possess strong...

Description- Non-voice support team for US Property & Casualty Insurance- Handles customer and agent inquiries through chat and back-office alert processing- Does not handle phone or voice interactions- Assists with moderately complex insurance issues- Delivers exceptional service while ensuring compliance with legal requirements- Communicates via chat while...

Description- Non-voice support team for US Property & Casualty Insurance- Handles customer and agent inquiries through chat and back-office alert processing- Does not handle phone or voice interactions- Assists with moderately complex insurance issues- Delivers exceptional service while ensuring compliance with legal requirements- Communicates via chat while...

DescriptionDesign and implement AI voice agent capabilities, including conversational logic and backend integrations. Drive integration across Cisco, GECX, and AI components to enable seamless voice interactions. Build and maintain Node.js APIs and real-time workflows. Implement dialog flows with session/state management and observability. Collaborate with...

Job Purpose The Business Operations Associate works with clients and vendors (notaries) of The Closing Exchange (TCX) to facilitate order processing, scheduling, order completion including quality and follow-through, and resolution as needed to ensure successful completion of the signing experience. Additionally, the associate may be utilized to assist...

Note: This role will be hired under Helpshift, a Keywords Technology. Your employment contract and payroll will be under the Helpshift entity. New hires are required to work fully onsite during the onboarding and training period and may transition to a WFH setup based on business needs. Please note that onsite work is determined by company directives. ...

DescriptionOwn end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services. Lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions. Define backend architecture, APIs, and scalability patterns. Design conversational flows, state management, and observability frameworks....

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and...

DescriptionWe are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach. We have...

Position Title: Senior Amazon Connect Engineer Employment Time: Full-Time Timings: 8:00 am- 5:00 pm CST (US Central Time) Location: Remote, India About Cloudelligent  Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to startups and SMBs. Being a next-gen cloud service...

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams...

Job DescriptionSenior Software Engineer, PuneWe're building the next generation of intelligent applications powered by LLMs and GenAI. Join our AI product team as a GenAI Engineer where you’ll architect and implement APIs using FastAPI, create engaging frontends with Angular, and work with MongoDB as the primary data store. Your code will directly power AI...

Role Summary Owns quality assurance and release validation for the TLCx LaunchPad Core Components platform, with a focus on the contact center platforms in use (Genesys, NICE, or Five9). Validates that new client environment builds, configuration changes, and integration updates meet production standards before reaching a live client account. This role is...

About Position: We are looking for an experienced M365 Copilot Studio Engineer with expertise in designing, building, and managing AI-powered agents using Microsoft Copilot Studio. The ideal candidate will have hands-on experience developing knowledge-based chat agents, agentic workflows, tool-integrated agents, and enterprise AI solutions while ensuring...