call quality analyst

WE ARE HIRING | CALL QUALITY ANALYST Location: Bangalore Work Mode: Work From Office – Only Key Responsibilities • Review and evaluate recorded customer calls using quality scorecards and monitoring standards. • Ensure adherence to mortgage servicing regulations, investor requirements, company policies, and operational procedures. • Evaluate...

Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls , evaluating call taker performance, and providing essential feedback to enhance overall...

Call Monitoring & Transaction Evaluation: • Monitor and evaluate inbound and outbound customer calls against the Set QA Scorecard • Score transactions across Soft Skills, Probing Skills, Policy & Procedures, and ZCD compliance criteria • Accurately identify and document failure indicators using defined sub-parameters and scoring methodology • Achieve...

We are hiring for quality analyst First round telephonic • Minimum 1 year of experience as a QA in an International Call Center • Location: Nearby Noida • Comfortable with self-travel Experience in managing Voice Process teams is mandatory. Candidate must be holding working experince in travel organization This job is provided by Shine.com

Key Roles & Responsibilities: 1. Study and analyze the knowledge & process gap. 2. Ability to share the feedback. 3. Listening to the calls & ensure that the feedback given was applied and Corrective measures were taken. 4. Maintain and share regular reports with the Stakeholders & Training team. 5. Measure the scores and take corrective actions...

Job Family:GIC Process (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:Perform end-to-end Quality Assurance (QA) on AML investigations reviews across Retail Banking and Crypto domainsAssess analyst decisions on customer risk profiling, transaction analysis, sanctions screening, and suspicious activity identificationConduct deep-dive QC...

We are looking for a QA Engineer with 1–2 years of experience in software testing. The candidate should have hands-on experience with Manual Testing and an interest in AI, data, and test automation. Key Responsibilities • Perform functional, regression, integration, and application testing. • Create and execute test cases and document defects. •...

Company Name: AIS Technolabs - Acclaimed Web, Mobile App & Game Development Company About Company: AIS Technolabs Pvt Ltd. is a renowned and Award Winning Web & Mobile App Development Company serving clients across the world with unique and customized IT solutions. Since inception in 2011, AIS Technolabs has experienced tremendous growth with 8537+ clients...

Required and Preferred Qualifications: Graduate in Any field1+ year of experience as Quality Analyst on paper.Familiarity with QC Tools.Experience in Sales.Understanding of BQ ManagementStrong analytical and problem-solving skills.Strong PersonalityPreferred:Experienced as Quality Analyst in Voice ProcessExperience in Using Quality Tools Soft Skills and...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines. Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality. Provide structured and constructive feedback to agents to enhance performance and service levels. Generate detailed quality...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

To perform this role successfully, the individual will be responsible for but not limited to the following: Develop test plans based on test strategy. Created and executed test cases based on test strategy and test plans. Reviewed Test assignments and executed test cases as assigned. Written complex SQL queries for querying data against different data bases...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

The IT Quality Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines...

We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on...

About Us: Are you ready to be part of an exhilarating journeywith an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates? Hero Vired is your opportunity to join a premium learningexperience that offerscutting-edge industry programs and world-class partnerships, shaping...

We are seeking a dedicated Quality Analyst to join our team in Uttar Pradesh. As a Quality Analyst, you will play a crucial role in ensuring the quality and reliability of our products and services. You will be responsible for developing and executing test plans, identifying defects, and collaborating with cross-functional teams to enhance product quality....

Work Location - Nagpur/Bhopal Role: To lead and drive excellent service delivery for our e-commerce BPO call center operations. This role focuses on ensuring superior customer experiences by maintaining the highest quality standards, implementing best practices, and fostering a culture of continuous improvement. Job Responsibilities: Quality...