Jobs: call quality

Call centre quality auditors listen to calls from the call centre operators and BPO, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management. **Responsibilities**: -...

Company DescriptionGlobal Software Technologies (CRM) is a global business consulting powerhouse and software provider in the market. With several decades of experience, we have built excellent relationships with our clients. We have offices in multiple countries and a team of dedicated professionals. We embrace new technologies to ensure our clients receive...

Company Description Global Software Technologies (CRM) is a global business consulting powerhouse and software provider in the market. With several decades of experience, we have built excellent relationships with our clients. We have offices in multiple countries and a team of dedicated professionals. We embrace new technologies to ensure our clients...

Company Description Global Software Technologies (CRM) is a global business consulting powerhouse and software provider in the market. With several decades of experience, we have built excellent relationships with our clients. We have offices in multiple countries and a team of dedicated professionals. We embrace new technologies to ensure our clients...

Company Description Global Software Technologies (CRM) is a global business consulting powerhouse and software provider in the market. With several decades of experience, we have built excellent relationships with our clients. We have offices in multiple countries and a team of dedicated professionals. We embrace new technologies to ensure our clients...

To monitor calls on given parameters and score for improvements as per guidelines. - To monitor all kinds of customer responses and to ensure required attention given to bring in quality and improve customer experience. - To asses agents performance related to call quality and improvement areas. - To share feedback with supervisor and conduct call...

Job Description:Monitoring Calls:Listen to recorded or live calls between customer service representatives and customers.Evaluate the call based on predefined quality metrics and guidelines. Quality Assessment:Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols,...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. *Should have excellent Verbal skills *Working on Call monitoring/ Call barging/call Calibrations **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day...

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

Essential Roles and Responsibilities: - Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls. - Provide feedback to associates regarding the calls and leads.Work with supervisors and management to ensure that all the Business development professionals are meeting the quality standards. - Create reports...

Required Experienced Call Quality analyst for UK survey process,candidate must have at-least 1 year of relevant experience,candidate should have good communications skill,candidate should be flexible with th shift timings,should have experience in auditing calls, (Any knowledge in editing will be added bonus)we are offering fixed salaries with various...

**Call Center Representative Qualifications/Skills**: - Know about Digital Marketing and website creation. - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job...

**Call Center Representative Qualifications/Skills**: - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job Types**: Full-time, Part-time, Regular / Permanent,...

Job description Responsible for Overall management of Quality Control and compliance to applicable standards. To approve or reject, as he sees fit, raw materials, packing materials, semi-finished product and finished products as per agreed/approved Specification. To review and approve analytical reports, validation protocols, calibration reports,...

**Job Title: Call Quality Auditor** **Job Type**: Full-time As a Call Quality Auditor, you will play a crucial role in ensuring the accuracy, professionalism, and compliance of our relationship managers' interactions with clients. You will be responsible for listening to the calls and reviewing chat communications to identify any deviations from company...

QUALITY CERTIFICATION SERVICES is a leading certification company providing certification across numerous sectors. The value system at QCS could be summed up in two words as “QUALITY ASSURED”, it stands for providing all the inputs for a quality system to be incorporated in your organization. We have been actively working with world class organizations...

Quality Assurance Analystis responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...