call quality

Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls , evaluating call taker performance, and providing essential feedback to enhance overall...

About the role: A Call Quality Analyst is responsible for driving quality assurance across the Merchant Help Desk vertical, ensuring every customer interaction meets the highest service standards. The role combines call auditing, process improvement, and stakeholder collaboration to maintain consistent quality across the support function.Key...

About vmedulife Softwarevmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that...

Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Monitors all email responses. Participates in customer and client listening programs to identify...

Required Quality Analyst For Travel Agency (Call Audit And Quality Check) Location - Gurugram Process - International Travel Agency PPC Calls Salary - Upto 60K US Shift Rotational Off 5 Days Work No cab facility will provide cab allowance Interview - Telephonic Then F2F Walk-In Minimum relevant experience 1-3 years in travel agency as a Quality...

Required Skills QualificationsCommunication Excellent verbal and written communication skills. Strong attention to detail to spot errors and analyze performance metrics. Working knowledge of MS Excel/Google Sheets and call center software. Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role. Location - Gurgaon, US...

Required Skills QualificationsCommunication Excellent verbal and written communication skills. Strong attention to detail to spot errors and analyze performance metrics. Working knowledge of MS Excel/Google Sheets and call center software. Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role. Location - Gurgaon, US...

Designation: Call Quality Analyst-(BPO Call Center) Language : Marathi /Hindi Location : Koperkhairane , Navi Mumbai   Salary-upto 28,000   Role and Key Responsibilities: * Conduct Quality audits on Calls and share feedback with agents. * Conduct compliance and Quality checks and ensure timely reporting. * Drive continuous improvement - make...

Location: Mohali, Punjab Experience: 4+ Years Role Overview We are looking for a Call Centre Quality Manager to lead quality assurance across our call center operations. The role will be responsible for monitoring interactions, maintaining quality standards, identifying recurring issues and driving measurable improvements across teams. The ideal...

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and...

About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About...

Hiring Now Quality Analyst (International Call Center) Location Noida Salary Upto 40K CTC WFO 5 Days Work US shift No Cab Requirement • Minimum 1 year of experience as a QA in an International Call Center • Location: Nearby Noida • Comfortable with self-travel Experience in managing Voice Process teams is mandatory. Note: Do Not Apply Form...

About The Opportunity A leading global BPO and customer experience consultancy, we partner with multinational enterprises to deliver high-impact voice quality assurance, operational excellence, and compliance-driven call auditing services across international voice processes. Our team leverages GCP-based analytics, real-time monitoring tools, and structured...

About The Opportunity A leading global BPO and customer experience consultancy, we partner with multinational enterprises to deliver high-impact voice quality assurance, operational excellence, and compliance-driven call auditing services across international voice processes. Our team leverages GCP-based analytics, real-time monitoring tools, and structured...

Job Description: Key Roles & Responsibilities: Quality Analyst will be to monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales.   Key Requirements – Education & Certificates...

Classified Job Top Hiring...

Job Description: Role Summary: As the General Manager & Head of Quality Assurance, you will be the strategic custodian of call quality, compliance, and sales behavioral enablement across our high-volume insurance sales contact center. You will lead the QA ecosystem to ensure, monitor, and analyze business transactions to establish the right behaviors of...

About Kheewa Group of Companies Kheewa Group of Companies is a diversified business group engaged in Business Consulting, Sales & Marketing, Recruitment Solutions, Franchise Development, E-Commerce, Digital Marketing, Affiliate Marketing, Lead Generation, BPO, HR Solutions, and Technology-enabled Business Services. Our mission is to help businesses grow...

Call Centre Manager GVK Emergency Management and Research Institute (GVK EMRI) is seeking a highly experienced Call Centre Manager to oversee all operations of our State Command Center (SCC) in Hyderabad, Telangana. This leadership role is critical for managing call taking, quality control, and shift operations , ensuring strict adherence to SLAs, and...

Company Description CK Birla Hospital is part of the CK Birla Group, an Indian multinational conglomerate with multibillion-dollar revenues and a global industrial presence. The hospital is dedicated to transforming family healthcare with warmth, responsiveness, and sensitivity, supported by ethical, compassionate, and patient-led practices. Its...