call quality

Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls , evaluating call taker performance, and providing essential feedback to enhance overall...

WE ARE HIRING | CALL QUALITY ANALYST Location: Bangalore Work Mode: Work From Office – Only Key Responsibilities • Review and evaluate recorded customer calls using quality scorecards and monitoring standards. • Ensure adherence to mortgage servicing regulations, investor requirements, company policies, and operational procedures. • Evaluate...

About Us: Are you ready to be part of an exhilarating journeywith an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates? Hero Vired is your opportunity to join a premium learningexperience that offerscutting-edge industry programs and world-class partnerships, shaping...

We’re Hiring! 🚀 Assistant/ Deputy Manager – Quality & Training Are you an expert at spotting performance gaps and turning them into impactful learning experiences? We are looking for a strategic and dynamic Assistant/ Deputy Manager – Quality & Training to lead our performance improvement initiatives! In this role, you will bridge the gap between...

Work Location - Nagpur/Bhopal Role: To lead and drive excellent service delivery for our e-commerce BPO call center operations. This role focuses on ensuring superior customer experiences by maintaining the highest quality standards, implementing best practices, and fostering a culture of continuous improvement. Job Responsibilities: Quality...

Call Monitoring & Transaction Evaluation: • Monitor and evaluate inbound and outbound customer calls against the Set QA Scorecard • Score transactions across Soft Skills, Probing Skills, Policy & Procedures, and ZCD compliance criteria • Accurately identify and document failure indicators using defined sub-parameters and scoring methodology • Achieve...

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and...

We are hiring for quality analyst First round telephonic • Minimum 1 year of experience as a QA in an International Call Center • Location: Nearby Noida • Comfortable with self-travel Experience in managing Voice Process teams is mandatory. Candidate must be holding working experince in travel organization This job is provided by Shine.com

Location: Mumbai, Chennai, Ahmedabad Shift Time: 8pm to 5am / 5:30pm to 2:30am Experience: Freshers & 1+ year of experience into voice Educational Qualifications: Any Under Graduate or Graduate Job Description: · Outbound calls to insurances for claim status and eligibility verification. · Denial documentation and further action. · Calling the insurance...

Call Centre Manager GVK Emergency Management and Research Institute (GVK EMRI) is seeking a highly experienced Call Centre Manager to oversee all operations of our State Command Center (SCC) in Hyderabad, Telangana. This leadership role is critical for managing call taking, quality control, and shift operations , ensuring strict adherence to SLAs, and...

Company Description Lulu and Sky Brands Private Limited operates Lulu & Sky, one of India’s leading online fashion destinations, offering global runway trends at accessible prices. The brand focuses on fashion-forward apparel, footwear, handbags, accessories, and lifestyle essentials for customers who value individuality and style. Combining trend-led...

We are seeking a detail-oriented BPO Call Auditor to join our team in Haryana. The ideal candidate will be responsible for monitoring and auditing calls to ensure compliance with company policies and quality standards. This role is crucial in maintaining the integrity of our customer service operations and enhancing the overall customer experience. Key...

Location: Chandigarh, India Shift: Night shift (India time) Salary: ₹35,000–₹45,000 per month We are hiring a Call Center Representative to call dental offices in international markets. You will speak with office staff, gather and confirm information, follow up on requests, and maintain accurate records of each conversation. The role requires confident...

Company Description Offshoot Agency Pvt. Ltd., established in 1996, is a leading BPO and contact center solutions provider serving BFSI, Telecom, and other key industry sectors. The company employs over 2,500 professionals across office, field, and remote environments, focusing on services such as Debt Recovery & Collections, Customer Service & Retention,...

Interested candidates can share their CV on WhatsApp: 9580736493 HR Abhishek HIRING | US CALLING PROCESS Location: Noida Experience: Minimum 1 Year US Calling Process ONLY Salary: Up to 40,000 CTC Selection Process: Telephonic Interview Work Mode: Work from Office Job Overview We are looking for experienced and stable professionals with strong US...

Position: Call Audit Executive – 1 ResourceRole Objective:Conduct call audits of agents and internal calling processes to assess call quality, adherence to approved scripts, customer communication standards, and applicable regulatory and company guidelines.Roles and Responsibilities:Conduct regular audits of calls and customer interactions.Evaluate calls...

Interested candidates can share their CV on WhatsApp: 9580736493 HR Abhishek HIRING | US CALLING PROCESS Location: Noida Experience: Minimum 1 Year US Calling Process ONLY Salary: Up to 40,000 CTC Selection Process: Telephonic Interview Work Mode: Work from Office Job Overview We are looking for experienced and stable professionals with strong US...

Call Center Team Lead GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Call Center Team Lead to supervise a team of agents for the Dial 112 Call Center. This role is crucial for ensuring service quality, monitoring team performance, and maintaining strict adherence to Service Level Agreements (SLAs) , while also acting as a vital...

Company Description Life Inspiring Foundation (LiF NGO) is a non-profit organization dedicated to improving the lives of older adults, orphans, and people experiencing homelessness. Established in 2022, LiF launched its first campaign on December 25, 2022, and became officially registered on October 31, 2023. The organization focuses on compassionate...

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales Call Center Sales Representative Schedule: Full-time, aligned with U.S. Eastern Time business hours Annual Target Earnings: C$40,000–C$50,000, based on performance Location: Remote The Opportunity Royal York Property Management is hiring Call...