Current jobs related to Specialist - Customer Success - Chennai - Freshworks
-
Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting:A leading product development company seeks a skilled professional to drive customer success.Role: Customer Success SpecialistLocation: RemoteJob Description:As a Customer Success Specialist, you will be responsible for onboarding new customers and guiding them through the implementation process. You will establish...
-
Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting: A leading product development company.Role: Customer Success SpecialistExperience: 3-7 yearsLocation: ChennaiJob Description:We are seeking a skilled Customer Success Specialist to join our team. The ideal candidate will have a strong understanding of our products and services, as well as excellent communication and...
-
Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting: A leading product development company.Role: Customer Success SpecialistJob Description:We are seeking a skilled Customer Success Specialist to join our team. The ideal candidate will have a strong understanding of our products and services, as well as excellent communication and problem-solving...
-
Customer Success Specialist
5 days ago
Chennai, Tamil Nadu, India Verifitech Services - India Full timeClient Onboarding and SuccessAt Verifitech Services - India, we are seeking a skilled Customer Success Specialist to join our team. In this role, you will be responsible for guiding clients through our onboarding process, ensuring a seamless and efficient experience. You will collaborate with our sales and implementation teams to ensure a smooth transition...
-
Customer Success Specialist
3 weeks ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting: A Leading Product Development CompanyRole: Customer SuccessJob Overview:We are seeking a skilled Customer Success Specialist to join our team at Saaki Argus & Averil Consulting. As a key member of our organization, you will be responsible for ensuring the successful implementation and adoption of our products by our...
-
Customer Success Specialist
3 weeks ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting: A Leading Product Development CompanyRole: Customer SuccessLocation: RemoteJob Description:We are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our clients achieve their goals and maximize the value of our products...
-
Customer Success Specialist
3 weeks ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting: A Leading Product Development CompanyRole: Customer SuccessExperience: 3-7 yearsLocation: ChennaiJob Overview:We are seeking a skilled Customer Success Specialist to join our team at Saaki Argus & Averil Consulting. As a key member of our organization, you will be responsible for onboarding new customers, establishing...
-
Customer Success Specialist
5 days ago
Chennai, Tamil Nadu, India Aristocrat Full timeJob DescriptionLocation: Not SpecifiedAge: 22 to 40 YearsJob Type: Full-time, Work from Office OnlyAs a Customer Success Specialist at Aristocrat, you will play a critical role in ensuring client satisfaction and needs are met post-service. Your primary responsibility will be to handle client inquiries, gather feedback, and suggest improvements to enhance...
-
Customer Success Specialist
1 week ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting: A Leading Product Development CompanyRole: Customer Success SpecialistJob Description:Key Responsibilities:Onboarding and Implementation: Ensure seamless onboarding of new customers and guide them through the implementation process.Client Relationships: Establish strong relationships with clients to understand their...
-
Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting: A leading product development company.Role: Customer Success SpecialistExperience: 3-7 yearsLocation: RemoteJob Description:Key Responsibilities:Onboard new clients and guide them through the implementation process.Establish strong relationships with clients to understand their goals and challenges.Provide ongoing...
-
Crypto Customer Success Specialist
3 weeks ago
Chennai, Tamil Nadu, India FXCM Full timeJob Title: Crypto Customer Success SpecialistJob Summary:We are seeking a highly skilled Crypto Customer Success Specialist to join our team at FXCM. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage internal and external inquiries on fiat and crypto...
-
Customer Success Analyst
1 day ago
Chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance.What you will be doing here:- Become your customers' strategic consultant and go-to person for help, deliver...
-
Customer success analyst
2 days ago
Chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance.What you will be doing here:- Become your customers' strategic consultant and go-to person for help, deliver...
-
Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India Aristocrat Full timeJob SummaryAs a Customer Success Executive at Aristocrat, you will be responsible for ensuring client needs are met post-service. This involves handling feedback and improving satisfaction. If you have a passion for building strong client relationships and fostering long-term engagement, this role may be the perfect fit for you.Key ResponsibilitiesAddress...
-
Customer Success Analyst
1 month ago
Chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here:Become your customers' strategic consultant and go-to person for help, deliver...
-
Customer Success Analyst
1 month ago
Chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here:Become your customers' strategic consultant and go-to person for help, deliver...
-
Customer Success Analyst
1 month ago
Chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here: Become your customers' strategic consultant and go-to person for help, deliver...
-
Customer Success Analyst
1 month ago
chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here:Become your customers' strategic consultant and go-to person for help, deliver...
-
Customer Success Analyst
2 days ago
chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here: Become your customers' strategic consultant and go-to person for help, deliver...
-
Customer Success Analyst
2 days ago
Chennai, India Lystloc Full timeThe ideal candidate is intellectually curious, has a penchant for problem-solving, and has an interest in being a part of a rapidly growing industry. The candidate should be a well-organized self-starter and have a record of exemplary performance. What you will be doing here:Become your customers' strategic consultant and go-to person for help, deliver...
Specialist - Customer Success
2 months ago
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description
Professionally manage relationships with a portfolio of assigned accounts Build executive relationships within the customers organization Make sure you exceed customer retention goals and ensure consistently high retention rates Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products Ensure that customers derive maximum value from Freshworks and collaborate with the sales team to help upsell additional services, integrations, and features Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue Develop and execute retention plans for customers who may be at risk Drive resolution of escalated account issues in coordination with Billing, Support, and other departments Gain and maintain expert knowledge of Freshworks’s products and services Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks Manage contract related inquiries, questions, and issues from clients and other departments Liaise with other team leaders to make sure that Freshworks’s clients are getting the best service possible
Qualifications
4 to 8 years proven success in Customer Success/Account Management/Consulting role for a SaaS/product company Proven expertise in handling enterprise customers across India Proven track record of building strong executive level relationships Experience with account portfolio planning, management, and prioritization Strong project management capability and ability to multitask High attention to detail and willingness to get “in the weeds” to fix a problem Knowledge of customer success best practices Experience driving client adoption of technology or software product Exceptional communication and relationship management skills
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
