Specialist Product Owner

1 month ago

Pune, India NICE Full time

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Specialist Product Owner will be working with product leaders and will contribute to shaping the strategy, creating a plan, and driving execution towards launch. You are responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, DevOps and other dependent teams to deliver the solutions. This position also includes ensuring that the solution supports the company’s overall strategy and goals. This role would be primarily focused around CXone Workforce Management Integration applications.

How will you make an impact?

Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business.Understand overall Product strategy & vision, identify the features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our customers and partners.Build use cases and user stories and communicate them effectively.Maintain a roadmap that helps solving critical problems and delivers value to application users and the customers.Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations, and corporate IT.Identify methods and metrics for identifying success and failures.Coordinate with other Product Owners and Product Managers to ensure cohesiveness.Demonstrates good judgment in selecting methods and techniques for driving innovation solutions.Works with cross-functional teams towards successful launch of new features.Acting subject matter expert expected to know and understand new features and feature improvement.Day to day management, coordination, and delivery of projects related to assigned products.Follow the company Code of Ethics, policies and procedures at all times.

Have you got what it takes?

9+ years of overall industry experience with 4-5 years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.Demonstrated strong product thinking, product management certifications a plus.Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad Scrum team to strategic conclusions.Experience of WFM (Workforce management) solutions of a contact centerDemonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering.Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.


Reporting into: Manager, Product Management
Role Type: Individual Contributor

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