Business Operations Engineer

2 months ago

Bengaluru, India Autodesk Full time

Position Overview


 

This position will be based in our Enterprise Delivery Center, located in Bangalore, India. Our Service Delivery Center is focused on customer satisfaction and is comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high-volume service delivery center with expectations around excellence and efficient resolution for SFDC application support incidents. This position will be focused on incident management and resolution for application business support service for our global customers and client services teams working in tandem with our onsite teams

Responsibilities.

Understand the Autodesk business processes to the core and provide business support Act as SFDC administrator working alongside the Sales Operations Systems & Integrations team to maintain and optimize SFDC including streamlining of processes, documentation, and ongoing training. Configure and maintain custom objects, record types, fields, page layouts, formulas, approval and validation rules, flows, and installed packages. Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security). Implement changes involving flows, validation rules, reports, and service cloud features. Resolve user-created cases involving troubleshooting in Visualforce and Apex. Deliver the services within the reed SLA and ensure all issues are handled promptly. Responsible for overall configuration, design, functionality, and end-user support. Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, data integrity, etc. Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate and deliver approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency. Identify production risks and areas for improvement; prioritize, design, and facilitate successful implementation and adoption of new processes.


Minimum Qualifications
 

Any Bachelors/Master’s degree is a must with preference to Computer Applications 3-4 years of expertise in salesforce support. Salesforce Certifications (Salesforce Admin, Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ) are highly desirable. Able to drive a project from conception to completion, not just execute an existing plan. Outstanding listening, analytical, organizational, and time management skills. Ability to dig into data, surface actionable insights, and demonstrate sound judgment and decision-making skills. Knowledge in sandboxes, and experience in handling code-related issues. Good understanding of IT Service Management and ITIL processes. Should be ready and flexible to work in rotational shifts (24/7 coverage), which includes the Night shift as well. Team Player should have worked with multiple global teams and cultures, the ability to communicate effectively with a global userbase.

About Autodesk

As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. In addition to designers, architects, engineers, and media and entertainment professionals, Autodesk helps students, educators, and casual creators unlock their creative ideas through user-friendly applications.

Autodesk is headquartered in San Francisco, California. Autodesk has over 9 million users of our products; our products are available in 18 languages; we have over 1400 Autodesk Training Centers. Autodesk has over 200 user groups worldwide and over two million students are trained on Autodesk products each year.

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.

It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.

Our software is used by everyone - from design professionals, engineers, and architects to digital scientists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.

Our goal is to expand opportunities for anyone to imagine, design, and make a better world.

Location: Asia Pacific-India-Karnataka-Bangalore

Industry : Computer Software 

Job Functions; Information Technology and Services

Employment Type: Full Time

Learn More

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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