Business Operations Manager

1 month ago

Bengaluru, India PhonePe Full time

We are seeking a highly detail-oriented and analytical Manager to lead Life Insurance’s Business Category Operations. Candidate is required to manage a team that tracks business parameters and reports any anomalies or errors detected in the ecosystem both internally and externally. The role requires to own the end-to-end process of identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes in real-time as well as avoiding recurrence of the issues via structural fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately. Role requires the candidates to build professional relationships with Insurers

The Role:

  • Lead a team of folks, responsible for AOP/sales and it’s achievement
  • Identify root causes of errors and investigate their impact on business operations and sales
  • Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers)
  • Drive Issuance end-to-end with Insurers and enable right SOPs to track the same
  • Creation of monthly / weekly/daily reports to drive business decisions
  • Feed ingestion for daily transactions, weekly MIS updation, Stuck transactions clearance for smooth day-to-day operations
  • End-to-end management of Mandate calling, ingestion of data, renewal calling, settlement balance monitoring, negative balance monitoring
  • Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership
  • Coordination with external partners and vendors to ensure a smooth flow of business
  • Responsible for defining, developing and communicating key metrics and business trends to partner and management team
  • Creation and maintenance of documentation related to processes, issues, and solutions
  • Grasping the underlying processes and data flows and should be able to analyze and work on the errors
  • Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team
  • Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation
  • Strategize outreach attempts for improved issuance and persistency/mandates for policies

Qualifying Criteria:

  • Strong attention to detail, problem solving and analytical skills
  • Exceptional written and verbal communication skills to interact with ISPs
  • Ability to manage internal and external stakeholders effectively
  • Ability to lead a team by example
  • Advanced knowledge of Microsoft Excel,Docs,Google sheets
  • Basic knowledge of SQL
  • Bachelors 3 - 5 years of experience/ Masters 1 - 5 years of experience
  • Tier 2 Engineering/Graduation or MBA/Post-graduation College
  • Handled a team before
  • External stakeholder exposure
  • Preference - Digital Insurance/Fintech/BFSI/Payments Platform/Insurance Tech/Life Insurance

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