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Business Operations Manager
2 months ago
The Role:
- Lead a team of folks, responsible for AOP/sales and it’s achievement- Identify root causes of errors and investigate their impact on business operations and sales- Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers)- Drive Issuance end-to-end with Insurers and enable right SOPs to track the same- Creation of monthly / weekly/daily reports to drive business decisions- Feed ingestion for daily transactions, weekly MIS updation, Stuck transactions clearance for smooth day-to-day operations- End-to-end management of Mandate calling, ingestion of data, renewal calling, settlement balance monitoring, negative balance monitoring- Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership- Coordination with external partners and vendors to ensure a smooth flow of business- Responsible for defining, developing and communicating key metrics and business trends to partner and management team- Creation and maintenance of documentation related to processes, issues, and solutions- Grasping the underlying processes and data flows and should be able to analyze and work on the errors- Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team- Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation- Strategize outreach attempts for improved issuance and persistency/mandates for policies
Qualifying Criteria:
- Strong attention to detail, problem solving and analytical skills- Exceptional written and verbal communication skills to interact with ISPs- Ability to manage internal and external stakeholders effectively- Ability to lead a team by example- Advanced knowledge of Microsoft Excel,Docs,Google sheets- Basic knowledge of SQL- Bachelors 3 - 5 years of experience/ Masters 1 - 5 years of experience- Tier 2 Engineering/Graduation or MBA/Post-graduation College- Handled a team before- External stakeholder exposure- Preference - Digital Insurance/Fintech/BFSI/Payments Platform/Insurance Tech/Life Insurance
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