Technical Consultant – Network

2 months ago

Bengaluru, India Getronics Full time

Team Purpose
The Managed Network & Security Team is responsible for the management
of the Network and security devices in Getronics data centers, connectivity
towards customers and cloud providers and on-premises network &
security implementations at our customers.
You should possess excellent communication and teamwork skills and
have confidence working on your own initiative. You will be required to
work during European business hours from Monday-Friday, Weekly On-call
would be on a rotational basis.
Role Purpose
We are looking for an experienced professional who is autonomous,
experienced, self-driven Network fanatics.
The role is to proactively and reactively manage the Network and Security
devices, act on alarms from our network management systems, and act on
incidents reported by our customers. Troubleshoot & analyze incidents and
changes and make suggestions to fix and implement the solution. Test and
deploy software upgrades or security patches. Work as a full member of
our international team that consists of 50 Engineers globally.
As a Cisco ACI Technical Consultant, you will be heavily engaged to
personalize your customer’s experience and ensure a successful Cisco
ACI migration and support experience. In this role, you will develop a
working partnership to mitigate risks and troubleshoot to resolve
technical issues for our esteemed customers. You will engage both
proactively and reactively with the customer to address any technical
needs. You will also provide escalation management for any technical
issues encountered with customers’ enterprise deployment, resulting in
faster time to value.

Relevant Experience 8+ years

Responsibilities
We are looking for an experienced professional who is an autonomous,
experienced, and self-driven Network fanatic.
The role is to proactively and reactively manage the Network and Security
devices, act on alarms from our network management systems, act on
incidents reported by our customers. Troubleshoot & analyze incidents and

changes, make suggestions to fix and implement the solution. Test and
deploy software upgrades or security patches. Work as a full member of
our international team that consists of 50 Engineers globally.

Manages the design, implementation, and ongoing management of
mainly Cisco environment, including LAN, WAN, and Wireless
Environments. Coordinates with networking vendors to ensure
appropriate platform integration and performance. Makes
recommendations to senior management on new technologies and
products for enhancement of the network. Leads and participates in the installation of Network systems and
equipment for new facilities and expansions. Tests, debugs, and
analyses performance, and documents infrastructure components. Develop network infrastructure installation procedures to ensure
successful integration of systems hardware/software. Develops
and recommends technical strategies and solutions to maintain
and/or expand service levels. Monitors and analyses network and provides results on a regular
basis. Takes corrective action to improve data network. Responds to emergency situations and can perform effectively
troubleshooting during production outages. Assist in guiding, training, instructing, and assisting others at peer
or lower levels on technical issues and products. Other duties as assigned.
This role involves client interaction.
The scope of products/vendors covers –
Primarily Cisco (Routing/Switching), F5 Load Balancers (LTM, ASM,
APM, GTM)
Secondary:
One of the following firewalls Palo Alto, FortiGate, Cisco ASA, Cisco
Firepower
Cisco / Meraki (Wireless), Cisco ACI – Added Advantage Act on Incidents reported by our network management tools. Act on Incidents reported by the customer (via our service desk) Proactively test & upgrade software on various devices Analyse capacity management reports & propose improvements. Prepare and execute Change requests. Remotely Configure new devices Interact with multiple teams (Helpdesk, Customer, Service
delivery Mgr.) Make technical advisory/designs for customer network
migrations. Make technical advisory to improve customer security
environment. Communicate & raise incidents to 3the party (vendors/telecom
providers) Create and update documentation sets. Propose improvement plans (technical & human activity) Proactively seek guidance from peers and seniors where required. Team presentations on your activities Propose improvements for our network management tools /
Configuration. Analyse reporting before used by Service Delivery Manager Understand vendor product/solution evolutions
Core Skills Minimum 8 years of working relevant experience Mandatory. Masters/Graduate degree holder Design, Deploy & manage data center network using Cisco ACI. Design, configure, and implement Data center infrastructure in large
enterprise data center. Hands-on experience in Cisco ACI for design, implementation,
deployment & migration. Experience with various components of Cisco’s ACI solutions,
including APIC (Application Policy Infrastructure Controller), End
Point Groups (EPG), Tenant, Bridge Domain (BD), VRF (Virtual
Routing and Forwarding) and Infrastructure Policy Effective English speaking & writing skills. Hands-on experience working in an ITIL-structured organization
dealing with Incident / Change / Problem management. Awareness ITIL® V3 framework Documentation (MS Word) & drawing (MS Visio ) updates Participating in Team and customer meetings. Effective English speaking & writing skills.
Soft Skills
▪ Driven and Customer-focused.
▪ Ability to work well under pressure.
▪ Proactive Attitude
▪ Problem Solving
▪ Excellent Communication – Verbal & Written
▪ Independent and resourceful with minimal supervision
▪ Team player
▪ Take initiative
Certification/Training
▪ Masters/Graduate degree holder
▪ CCIE Datacentre, CCNP Datacentre (Preferred)
▪ NSE 5 and above/PCNSE/PCNSA, CCNP Security (Desired)

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