Customer Success Coordinator

4 weeks ago

Delhi, India ELT Corporate Private Limited Full time

Job Title: Customer Success Coordinator  

Department: Sales / Operations

Location: On-site, New Delhi
Reporting: Manager

 

About ELT Corporate Pvt. Ltd.:  

ELT Corporate Pvt. Ltd. is a prominent legal and business regulatory consulting firm, headquartered in New Delhi, that specializes in a broad range of services, including corporate law advisory, regulatory compliance, and business operations consulting. We assist businesses in navigating complex regulatory requirements such as Legal Metrology Approvals, BIS Certifications, Medical Device Registrations, and more. Our comprehensive services ensure that our clients are fully compliant with relevant industry standards, allowing them to thrive in a competitive marketplace.

Job Overview:  

We are looking for a Customer Success Coordinator to join our team in New Delhi. The successful candidate will be responsible for building and maintaining long-term relationships with our clients, ensuring that they receive optimal value from our regulatory services. This role is crucial in ensuring client satisfaction, supporting the lifecycle of projects, and implementing retention strategies. You will work closely with teams across sales, marketing, and operations to ensure that our clients' compliance and regulatory needs are met promptly and efficiently.

 

Key Responsibilities:  

Client Onboarding and Project Lifecycle:  

  • Onboard new clients by coordinating with internal teams to ensure smooth project initiation and timely delivery.

  • Be familiar with the entire journey of a client—from marketing outreach and sales interactions to project completion and ongoing support.

  • Ensure that clients are well-informed at every stage and that any concerns are addressed promptly.

Client Reviews & Feedback:  

  • Proactively contact clients for periodic reviews, feedback, and satisfaction surveys.

  • Listen to client needs, suggest improvements, and ensure their feedback is captured accurately to improve the service process.

  • Work closely with clients to collect reviews and make videos for testimonials to highlight our successful collaborations.

Retention Strategies & Relationship Building:  

  • Develop and implement personalized retention strategies, focusing on building long-lasting relationships with existing clients.

  • Maintain regular communication with clients about critical due dates such as license renewals and compliance updates.

  • Stay in constant touch through marketing campaigns to inform clients about regulatory requirements, deadlines, and new services.

Reporting & Data Management:  

  • Maintain accurate client data within our CRM system and ensure the completion of all client profiles.

  • Prepare and deliver regular reports on client satisfaction, retention metrics, and feedback.

  • Create a mechanism to highlight issues faced by clients, and prepare reports for escalation to senior management if required.

Problem Resolution & Escalation:  

  • Monitor and track client issues, and develop systems for early identification and resolution of problems.

  • Ensure that clients facing challenges are flagged appropriately, and their concerns are escalated in a timely manner.

Technology & Process Improvement:  

  • Leverage technology and ERP systems (e.g., Zoho) to streamline customer success processes and ensure data accuracy.

  • Constantly seek opportunities to enhance processes and improve the customer experience.

Key Skills & Qualifications:  

  • Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

  • Experience: 6 months – 2 years in customer success, client relations, or a similar role within a service-driven environment (preferably in legal, regulatory, or consulting fields).

  • Communication Skills: Excellent verbal and written communication skills in English, with the ability to interact with clients and internal teams effectively

  • Organizational Skills: Strong ability to manage multiple clients, projects, and deadlines simultaneously.

  • Customer-Centric: A proactive, customer-first approach with the ability to identify and address client concerns before they escalate.

  • Technology Proficiency: Comfortable using CRM systems (Zoho preferred) and other business tools; experience with survey tools and reporting is a plus.

  • Problem-Solving: Quick to identify potential challenges and implement timely solutions.

  • Attention to Detail: Strong focus on accuracy in client data and feedback management.

 



  • Customer Success Coordinator

    6 months ago

    Delhi, Delhi, India Eclat Engineering Full time

    To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organised and user focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing and improving user onboarding and user engagement initiatives. **What Describes you the...

  • Customer Success Coordinator

    4 weeks ago

    New Delhi, India ELT Corporate Private Limited Full time

    Job DescriptionJob Title: Customer Success Coordinator  Department: Sales / OperationsLocation: On-site, New DelhiReporting: Manager About ELT Corporate Pvt. Ltd.:  ELT Corporate Pvt. Ltd. is a prominent legal and business regulatory consulting firm, headquartered in New Delhi, that specializes in a broad range of services, including corporate law...

  • Customer Success Coordinator

    4 weeks ago

    New Delhi, India ELT Corporate Private Limited Full time

    Job DescriptionJob Title: Customer Success Coordinator  Department: Sales / OperationsLocation: On-site, New DelhiReporting: Manager About ELT Corporate Pvt. Ltd.:  ELT Corporate Pvt. Ltd. is a prominent legal and business regulatory consulting firm, headquartered in New Delhi, that specialises in a broad range of services, including corporate law...

  • Customer Success Manager

    1 month ago

    Delhi, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...

  • Customer Success Manager

    1 month ago

    Delhi, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.- Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally...

  • Customer Success Manager

    1 month ago

    delhi, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...

  • Customer Success Supervisor

    2 months ago

    Delhi, Delhi, India Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...

  • Customer Success Operations Assistant

    1 month ago

    delhi, India Boxly Full time

    We are looking for a highly organized  Customer Success Operations Assistant  to join our team. This is a supportive role focused on ensuring the smooth operation of our customer success systems and processes. You will work closely with the Customer Success team to help optimize account management, improve customer engagement workflows, and assist with...

  • Customer Success Manager

    1 month ago

    delhi, India InOrg Global Full time

    About InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...

  • Customer Success Manager

    1 month ago

    Delhi, India InOrg Global Full time

    About InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...

  • Customer Success Manager

    3 months ago

    Delhi, India InOrg Global Full time

    About InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...

  • Customer Success Operations Assistant

    4 weeks ago

    Delhi, India Boxly Full time

    We are looking for a highly organizedCustomer Success Operations Assistantto join our team. This is a supportive role focused on ensuring the smooth operation of our customer success systems and processes.You will work closely with the Customer Success team to help optimize account management, improve customer engagement workflows, and assist with internal...

  • Customer Success Operations Assistant

    1 month ago

    Delhi, India Boxly Full time

    We are looking for a highly organized  Customer Success Operations Assistant  to join our team. This is a supportive role focused on ensuring the smooth operation of our customer success systems and processes.You will work closely with the Customer Success team to help optimize account management, improve customer engagement workflows, and assist with...

  • Customer Success Manager

    1 month ago

    delhi, India InOrg Global Full time

    About InOrg: InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg‘s Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...

  • Customer Success Manager

    1 month ago

    delhi, India InOrg Global Full time

    About InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...

  • Customer success manager

    1 month ago

    Delhi, India InOrg Global Full time

    About In Org:  In Org - Empowering Global Growth At Scale.Headquartered In Charlotte, US, In Org Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India....

  • Customer success manager

    2 months ago

    Delhi, India InOrg Global Full time

    About In Org:In Org - Empowering Global Growth At Scale.Headquartered In Charlotte, US, In Org Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...

  • Divine Success Coach Connect | Tele Caller

    3 weeks ago

    delhi, India Divine Success Coach Connect Full time

    Company DescriptionDivine Success Coach Connect is a platform that offers guidance and empowerment to individuals seeking personal growth and success in life. We provide access to expert coaches who support clients on their journey to achieve their goals.Key Responsibilities:Cold Calling: Reach out to potential clients to introduce Divine Success Flow...

  • Customer Success Lead

    2 weeks ago

    Delhi, Delhi, India Convin Full time

    About ConvinConvin is a cutting-edge conversation intelligence platform that empowers organizations to enhance sales, collections, and customer experience while automating quality coaching and providing actionable insights for leaders.Job DescriptionWe are seeking an experienced Customer Success Manager to join our dynamic team. This individual will play a...

  • Customer Success Manager

    3 weeks ago

    Delhi, India ISI Markets Full time

    Job OverviewISI Markets is looking for a Customer Success Manager (“CSM”) to join our Customer success team in South Asia.The CSM role is the direct link between ISI Markets and our selected accounts in the region. From onboarding through to exploring growth opportunities, the CSM’s mission is to ensure customers are increasing their engagement with...