Operation Specialist M/F

2 months ago

Bengaluru, India GEODIS Full time
Position description Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

Operation Specialist M/F

Job description

Objective / Purpose of the Department (describe the goals clearly)
•Lead and manage Device as a Service(DaaS) Workstation as a service(WaaS) & Any think as
Service (XaaS)requirement to support customer
•Update the MPO and Service now orders
•Interact with client and 3PL to manage the services level requirement (SLA).
Objective / Purpose of the Job (describe clearly the level of responsibility and expected result)
•Managing the DaaS and WaaS service requirements.
•Managing the MPO and service now order creation and Business Event update
•Working with contracted 3PL for service requirement ( Warehousing , Repair management
and Deliveries) and ticket management
•Support Multiple APAC country services to support customer
Key Activities / Accountabilities
Device delivery, management & RMA services (ComputaCenter) – Forward & Reverse
•Ticket management on ServiceNow for device delivery, management and RMA services.
• Review & managing the repository of Inbound, Outbound shipping documents including the
PODs.
• Coordination with supplier for vehicle placement, pickup, delivery, device repairs and TAT
management.
• Coordination with customer for the services rendered, repair quotation approvals,
• Preparing and publishing MIS to customers.
• MPO order creation and preparing the report of the same.
• Billing report preparation, validation and submission
• Act as a single point of contact for country team, customers and suppliers for end-to-end
Daas , WaaS and XaaS service requirements.
MPO Update.
•Order creation - Manual data entry, Data entry via mass upload and order Verification
•Order creation - EDI update management from client & supplier
•Modifications for inputs received manually/EDI
•Monitor unallocated orders and allocation (through system or manually)
•Adhoc order management and allocation
•Input business event manually/mass upload/EDI and monitor the data.
•Monitor, update and validate operational data for billing
•Manage exception process
• Review control reports and seek IT support for issue resolution and correction
• Customer View – Web portal to help customer in case track and trace access is required.
• Maintain master report of all geoflow orders status /pending /current details of validation etc.
• Establish and monitor supplier performance for all inputs/EDI accurately for timely, accurate
billing
• Ability to run business analytical tools ( BI, Cognos, Tableau etc
Supplier Relationship Management:
Maintaining good relationship with supplier to gain support and support growth of the supplier's
partnership with us. Including bringing innovation from-outside-in to support GSCO's vision of
value creation to customers.
Expanding supplier base to ensure most competitive rates achieved from the market.
Supplier selection and evaluation for existing and new customer requirements and ensuring
that suppliers are appropriately inducted into the GSCO Vendor List.

Applicant's profile

Essential Educational and / or Training Qualifications & Certificates
•Bachelor's/ University degree in Supply Chain Management
•At Least three to five years work experience in supplier management or sourcing.
•Able to speak, read and write English fluently is required.
•Good understanding of Supply Chain, Warehouse & Transportation with respect to
operations, supplier management and billing.
•Should have thorough knowledge of understanding supplier contracts/customer contract rate
card including accessorial, terms and conditions, service requirements, penalties, discounts
etc. as applicable to 4PL and 3PL.
•Should be well versed in Freight bill verification tools and supply chain operations.
•Good knowledge & experience using reporting / analytical tools (Excel, Bi, Cognos, Tableau
etc.)
•Understanding of all the Operations processes and capable of mapping to customer
requirements.
•Strong analytical skills and ability to analyze data and provide insights using reports and data.
•Proficient in using MS office and ability to learn new IT tools as applicable for business.
•Good team player and ability to work with both internal and external stakeholders.
•CI 2 and out of box thinking
Preferred Experience and Knowledge (number of years, type of experience)
•Good communication and presentation skill.
•Good team spirit and direct the team to achieve the committed results.
•Ability to work in Multicultural environment and different time zones
Necessary Technical / Functional Skills
•Good Analytical skills.
•Good working knowledge of MS Office and one Analytical tool / Procurement Tool, knowledge
of use of BI tools such as Qlik Sense, Power BI, etc. would be advantages.
• Supplier relationship management or contract management related job experience in 3PL /
4PL industry.
• Good communication and presentation skill.
Required Behavioural Competencies (refer to or attach the relevant Company/Divisional
competencies description for this role)
• Ability to deal and communicate effectively with people across the global organization and
cross functions.
• Be able to work under short lead times to support any projects.
• Open to learning on a regular basis and be tech savvy

Working time (%)

100

Position location Position place

Asia, India, Karnataka

Location

Bangalore

Candidate criteria Minimum level of education required

BACHELOR'S DEGREE

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