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IT Support L2 Specialist M/F
1 week ago
Type of assignment
Full-time RegularFunction
Support function - Information Technology ServicesJob title
IT Support L2 Specialist M/FJob description
As part of the APAC IT Operations organization, the candidate will report to the regional IT lead.
You will be a key player towards assuring the continuity of IT services and consequent operations support in the region, as well as promoting proper usage and knowledge of our business applications.
Main responsibilities:
- Understand and develop knowledge of business applications (Supply Chain/Transport/EDI related)
- Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3 Support, Delivery Centers)
- Manage incidents,requests and problems to meet or exceed defined support service levels
- Monitor systems interfaces (EDI/API) to ensure data exchange quality and timeliness
- Document functional EDI/API maps specifications to the systems interfaces development team
- Work in close cooperation with First Level support and Operations, ensuring multi-tiered support efficiency over implemented solutions
- Contribute to change management on existing solutions, collaborating with solution experts
- Drive and/or support solution test, deployments and life-cycle mgt linked to software releases
- Provide training to extended team and operations to grow solutions knowledge in our Bangalore Control Tower
- Contribute to the global implementation and usage of technical and functional enhanced IT monitoring, enabling proactive interception of IT applications unavailability (DevOps)
- Assist the APAC IT Operations Manager with the identification of opportunities for automation and develop associated solutions supporting ITOM practices.
The candidate targeted should have the following characteristics:
- Engineering or IT degree, with at least 5 years' experience
- Knowledge and experience over IT operations processes, ITIL and ITSM (incident, problem, change, NRT, UAT support)
- Preferred knowledge of IT solutions for Supply Chain/Manufacturing or Logistics
- Preferred knowledge of DevOps practices and solutions (eg. Azure DevOps, Zabbix, Nagios, Grafana, Dynatrace)
- Customer-oriented, problem-solving solving and ability to manage stressful situations.
- Clear communication and proven capability to learn and train other users over IT business solutions.
- Fluent in EnglishWorking time (%)
Position place
Asia, India, KarnatakaLocationBangaloreCandidate criteria
Minimum level of education required
BACHELOR'S DEGREEYears of experience in similar position
Confirmed (5 to 10 years of experience)Languages
English (Fluent)
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