IT Support L2 Specialist M/F

1 week ago


Bengaluru, Karnataka, India GEODIS Full time
Position description

Type of assignment

Full-time RegularFunction

Support function - Information Technology ServicesJob title

IT Support L2 Specialist M/FJob description

As part of the APAC IT Operations organization, the candidate will report to the regional IT lead.

You will be a key player towards assuring the continuity of IT services and consequent operations support in the region, as well as promoting proper usage and knowledge of our business applications.


Main responsibilities:

  • Understand and develop knowledge of business applications (Supply Chain/Transport/EDI related)
  • Collaborate with business functions (Key Users, Project Managers) and other IT teams (L3 Support, Delivery Centers)
  • Manage incidents,requests and problems to meet or exceed defined support service levels
  • Monitor systems interfaces (EDI/API) to ensure data exchange quality and timeliness
  • Document functional EDI/API maps specifications to the systems interfaces development team
  • Work in close cooperation with First Level support and Operations, ensuring multi-tiered support efficiency over implemented solutions
  • Contribute to change management on existing solutions, collaborating with solution experts
  • Drive and/or support solution test, deployments and life-cycle mgt linked to software releases
  • Provide training to extended team and operations to grow solutions knowledge in our Bangalore Control Tower
  • Contribute to the global implementation and usage of technical and functional enhanced IT monitoring, enabling proactive interception of IT applications unavailability (DevOps)
  • Assist the APAC IT Operations Manager with the identification of opportunities for automation and develop associated solutions supporting ITOM practices.
Applicant's profile

The candidate targeted should have the following characteristics:

  • Engineering or IT degree, with at least 5 years' experience
  • Knowledge and experience over IT operations processes, ITIL and ITSM (incident, problem, change, NRT, UAT support)
  • Preferred knowledge of IT solutions for Supply Chain/Manufacturing or Logistics
  • Preferred knowledge of DevOps practices and solutions (eg. Azure DevOps, Zabbix, Nagios, Grafana, Dynatrace)
  • Customer-oriented, problem-solving solving and ability to manage stressful situations.
  • Clear communication and proven capability to learn and train other users over IT business solutions.
  • Fluent in EnglishWorking time (%)
100Position location

Position place

Asia, India, KarnatakaLocationBangaloreCandidate criteria

Minimum level of education required

BACHELOR'S DEGREEYears of experience in similar position

Confirmed (5 to 10 years of experience)Languages

English (Fluent)

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