Guest Relations Associate

4 months ago


Bengaluru, India AccorHotel Full time
Array
Qualifications

    • Greet guests warmly upon arrival and departure.
    • Check guests in and out efficiently, following the hotel's procedures.
    • Provide detailed information about the hotel, available services, and local attractions.
    • Address and resolve guest concerns and complaints promptly and effectively.
    • Anticipate guest needs and handle inquiries related to hotel services, local amenities, and events.
    • Provide concierge services, including booking reservations, arranging transportation, and recommending local activities.
    • Liaise with other departments to ensure guest requests are fulfilled.
    • Maintain clear and concise communication with the front office and management team.
    • Record guest feedback and report any service issues to the Guest Relations Manager.
    • Maintain accurate guest records, including personal information and billing details.
    • Process payments, issue receipts, and manage cash transactions.
    • Handle room assignments and manage the allocation of VIP amenities.
    • Promote a positive image of the hotel and contribute to a welcoming atmosphere.
    • Stay informed about hotel promotions, events, and policies.
    • Assist with the organization of special events and functions.




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