Front Office Associate

3 weeks ago

Bengaluru Karnataka, India Hilton Full time

Front Office Associate (Guest Relations)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

**What will I be doing?**

As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:

- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests’ accounts as per billing an

  • Front Office Associate

    2 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    Front Office Associate A Front Office Associate manages the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Associate, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Office Associate

    2 weeks ago

    Bengaluru, Karnataka, India Bloom Hotel Group Full time

    A front office associate, also known as a front desk associate, performs administrative tasks at the front desk or reception of a hotel or other business: - **Greeting customers**: Welcome customers and guests - **Managing reservations**: Register guests, assign rooms, and manage reservations - **Handling inquiries**: Respond to customer questions and...

  • Front Office Associate

    3 weeks ago

    Domlur, Bengaluru, Karnataka, India The Paul Bangalore (Unit Paul Resorts & Hotels Pvt. Ltd.) Full time

    He/she must be able to build good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers. - Handle customer requests promptly - It is the duty of a front office associate to keep a record on people who have come to the office. Maintain records of their queries /feedback. -...

  • Front Office Associate

    3 weeks ago

    Domlur, Bengaluru, Karnataka, India The Paul Bangalore (Unit Paul Resorts & Hotels Pvt. Ltd.) Full time

    He/she must be able to build good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers. - Handle customer requests promptly - It is the duty of a front office associate to keep a record on people who have come to the office. Maintain records of their queries /feedback. -...

  • Front Office Associate

    4 weeks ago

    Domlur, Bengaluru, Karnataka, India The Paul Bangalore (Unit Paul Resorts & Hotels Pvt. Ltd.) Full time

    He/she must be able to build good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers. - Handle customer requests promptly - It is the duty of a front office associate to keep a record on people who have come to the office. Maintain records of their queries /feedback. -...

  • Front Office Associate

    3 weeks ago

    Bengaluru, Karnataka, India ADCanopus.com Full time

    **The Front Office Associate for Digital Marketing is responsible for supporting the digital marketing team by managing administrative tasks, coordinating communication, and assisting with digital marketing campaigns. This entry-level position is ideal for individuals with strong organizational skills and an interest in digital marketing. The role involves...

  • Front Office Associate

    3 weeks ago

    Bengaluru, Karnataka, India Liaksha Ventures pvt ltd Full time

    **Job Summary**: The Front Office Associate will be the first point of contact for guests and visitors, managing the backend operations, answering inquiries, and providing administrative support to ensure the efficient running of the office. **Key Responsibilities**: - Greet and assist visitors, guests, and clients in a professional and friendly manner. -...

  • Front Office Associate

    4 weeks ago

    Bengaluru, Karnataka, India The Fern Residency, Yeshwanthpur-Bengaluru Full time

    Front office associates have many duties and responsibilities, including greeting guests, answering questions, and managing bookings. They are often the first point of contact for customers, so they play a key role in improving customer satisfaction. Duties - ** Greeting guests**: Welcome guests and make a good first impression - ** Answering questions**:...

  • Front Office Associate

    4 weeks ago

    Bengaluru, India The Paul Bangalore (Unit Paul Resorts & Hotels Pvt. Ltd.) Full time

    He/she must be able to build good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers. - Handle customer requests promptly - It is the duty of a front office associate to keep a record on people who have come to the office. Maintain records of their queries /feedback. -...

  • Front Office Associate

    4 weeks ago

    Bengaluru, Karnataka, India Smrti Academy Full time

    Smrti Academy is one of the top CBSE Schools in Bangalore. Its campus is located in Huskur (close to Electronic City Phase 2) off Sarjapur Road. Rated as amongst the Top 15 CBSE Schools in Bengaluru by Times of India, Smrti Academy is a new-age school. The School is looking to hire a Front Office Associate. A graduate with atleast 2 years experience in...

  • Front Office Associate

    4 weeks ago

    Yeshwanthpur, Bengaluru, Karnataka, India The Fern Residency, Yeshwanthpur, Bangalore Full time

    The Fern Residency, Yeshwanthpur, Bangalore is looking for Front Office Associate. Whats app your resume on 9880082711 Pay: ₹16,000.00 - ₹17,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Day shift - Evening shift Supplemental Pay: - Performance bonus - Yearly bonus **Education**: - Diploma...

  • Front Office Associate

    4 weeks ago

    Mysuru, Karnataka, India Hotel Roopa Full time

    We Required In Hotel Roopa - front office Associate **Salary**: ₹11,000.00 - ₹14,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Rotational shift Work Location: In person **Speak with the employer** +91 7996660008

  • Front Office Associate

    7 days ago

    Koramangala, Bengaluru, Karnataka, India SILICREST Full time

    Front office associate Hospitality bacground **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Flexible shift - Morning shift - Night shift Ability to commute/relocate: - Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate...

  • Front Office Associate

    13 hours ago

    Bengaluru, Karnataka, India Kish Hospitality Consultant Full time

    Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for Luxury Resort in Goa. **Responsibilities**: 1. Assist the Front Office Assistant in managing all front desk operations. 2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area. 3. Handle guest...

  • Front Office Associate

    4 weeks ago

    Bengaluru, India Triedge Solution Full time

    Position **:Front Office Associate** Salary : 9000 - 12000 Monthly Location : Bengaluru Job Role: Experience into Front Office Executive **Salary**: ₹9,000.00 - ₹12,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: -...

  • Front Office Associate

    4 weeks ago

    Bengaluru, India ORO BY SRK INFRA PROJECTS Full time

    We are hiring for front office associates who can help our supervisor and executive in their absence and handle the front office well Good communication skill is very important should have experience working in the front office should be able to relocate as this id work from office **Job Types**: Full-time, Permanent **Salary**: ₹8,086.00 -...

  • Front Office Associate

    2 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    Front Office Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Front Office Associate

    5 days ago

    Bengaluru, India Bloom Hotel Group Full time

    We are looking for Front Office Associate for our hotel in Bangalore. Accommodation and Meals will be provided. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹17,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work...

  • Front Office Associate

    3 weeks ago

    Bengaluru, India Bloom Hotel Group Full time

    We are looking for Front Office Associate for our hotel in Bangalore. Accommodation and Meals will be provided. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Bangalore, Karnataka: Reliably commute or planning to relocate before starting work...

  • Front Office Associate

    3 weeks ago

    Jigani, Bengaluru, Karnataka, India M J AVYANNA RESORT Full time

    **Job Title**: Front Office Associate (FOA) **Location**: MJ Avyanna Resort & Convention Centre, India **Job Type**: Full-Time **Experience**: 1 years in Front Office **Salary**: Competitive, based on experience MJ Avyanna Resort & Convention Centre is seeking a dedicated and professional **Front Office Associate (FOA)** to join our hospitality team. As an...