Change and Configuration Analyst

1 month ago

Mumbai, India NEC Software Solutions Full time

Company Description

Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. 
NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a ‘Top 50 Innovative Company’ globally


NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” 
NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. 
  

NEC Software Solutions (India) Private Limited  is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1500+. 
It is one of the foremost providers of end-to-end IT services across various sectors. 
We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.
 

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. 
Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services
 

Job Description

Overall Project/Task description

Day-to-Day Operation:

For all RFC’s impacting the NECIT Customers

  • Assess requests to ensure information provided is relevant and correct
  • Provide support to officers and groups to complete impact assessments
  • Assess Impact Assessments to complete risk assessments
  • Prepare for and assist the Change Manager in hosting CABs and follow up with suitable documentation
  • Maintain a Forward Schedule of Change
  • Ensure scheduled outages are recorded
  • Co-ordinate with external NEC departments when appropriate
  • Liaise with Change Owners where appropriate
  • Liaise with Customer Change Managers
  • Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided
  • Update and action all tasks and approvals assigned to the Change Management group within OLA
  • Be the primary point of reference for questions, suggestions and complaints for change & release
  • Analyse records and reports for trends or problems and look at improvements
  • Complete configuration activities to maintain the CMDB

In addition the Change Analyst may be asked to assist the CSC Change Team with projects/changes affecting Managed Accounts when appropriate

Process Responsibilities:

  • To maintain, improve and operate the Change Management process.
  • To liaise with the Change Manager to support the Change processes

Scope:

  • The Scope is further defined within the Corporate Change Management document suite. 
  • The Scope includes changes to all items maintained within the CMDB, including, but not limited to, any Software, Hardware, Documentation and Services that impact the delivery of  CSC customers

Logistics:

  • Liaise with the support groups within the customer accounts to ensure that the necessary procedures are followed to deliver a seamless Change Management process
  • Ensure communication channels between Change, support groups and customers are clear to allow processes to operate effectively.

KPI’s:

  • Assist the Change Manager with reporting as necessary

Client Management:

  • Provide, timely, feedback to CSMs and Customer contacts as necessary
  • Manage the internal relationship of other Northgate groups and their Customer requirements with regard to Change Management
  • Pro-actively apply best practice across all Accounts

 

Qualifications

Related technical Master’s Degree / Bachelor’s Degree (IT)

Additional Information

Excellent Communication Skills required.

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