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Change and Configuration Analyst
1 month ago
Job Description
Overall Project/Task description
Day-to-Day Operation :
For all RFC’s impacting the NECIT Customers
Assess requests to ensure information provided is relevant and correct Provide support to officers and groups to complete impact assessments Assess Impact Assessments to complete risk assessments Prepare for and assist the Change Manager in hosting CABs and follow up with suitable documentation Maintain a Forward Schedule of Change Ensure scheduled outages are recorded Co-ordinate with external NEC departments when appropriate Liaise with Change Owners where appropriate Liaise with Customer Change Managers Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided Update and action all tasks and approvals assigned to the Change Management group within OLA Be the primary point of reference for questions, suggestions and complaints for change & release Analyse records and reports for trends or problems and look at improvements Complete configuration activities to maintain the CMDBIn addition the Change Analyst may be asked to assist the CSC Change Team with projects/changes affecting Managed Accounts when appropriate
Process Responsibilities :
To maintain, improve and operate the Change Management process. To liaise with the Change Manager to support the Change processesScope :
The Scope is further defined within the Corporate Change Management document suite. The Scope includes changes to all items maintained within the CMDB, including, but not limited to, any Software, Hardware, Documentation and Services that impact the delivery of CSC customersLogistics :
Liaise with the support groups within the customer accounts to ensure that the necessary procedures are followed to deliver a seamless Change Management process Ensure communication channels between Change, support groups and customers are clear to allow processes to operate effectively.KPI’s :
Assist the Change Manager with reporting as necessaryClient Management :
Provide, timely, feedback to CSMs and Customer contacts as necessary Manage the internal relationship of other Northgate groups and their Customer requirements with regard to Change Management Pro-actively apply best practice across all Accounts
Qualifications
Related technical Master’s Degree / Bachelor’s Degree (IT)
Additional Information
Excellent Communication Skills required.
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