Change and Configuration Analyst

1 month ago

Mumbai, India NEC Software Solutions (India) Full time
Job Description

Overall Project/Task description

Day-to-Day Operation:

For all RFC’s impacting the NECIT Customers

  • Assess requests to ensure information provided is relevant and correct
  • Provide support to officers and groups to complete impact assessments
  • Assess Impact Assessments to complete risk assessments
  • Prepare for and assist the Change Manager in hosting CABs and follow up with suitable documentation
  • Maintain a Forward Schedule of Change
  • Ensure scheduled outages are recorded
  • Co-ordinate with external NEC departments when appropriate
  • Liaise with Change Owners where appropriate
  • Liaise with Customer Change Managers
  • Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided
  • Update and action all tasks and approvals assigned to the Change Management group within OLA
  • Be the primary point of reference for questions, suggestions and complaints for change & release
  • Analyse records and reports for trends or problems and look at improvements
  • Complete configuration activities to maintain the CMDB

In addition the Change Analyst may be asked to assist the CSC Change Team with projects/changes affecting Managed Accounts when appropriate

Process Responsibilities:

  • To maintain, improve and operate the Change Management process.
  • To liaise with the Change Manager to support the Change processes

Scope:

  • The Scope is further defined within the Corporate Change Management document suite. 
  • The Scope includes changes to all items maintained within the CMDB, including, but not limited to, any Software, Hardware, Documentation and Services that impact the delivery of  CSC customers

Logistics:

  • Liaise with the support groups within the customer accounts to ensure that the necessary procedures are followed to deliver a seamless Change Management process
  • Ensure communication channels between Change, support groups and customers are clear to allow processes to operate effectively.

KPI’s:

  • Assist the Change Manager with reporting as necessary

Client Management:

  • Provide, timely, feedback to CSMs and Customer contacts as necessary
  • Manage the internal relationship of other Northgate groups and their Customer requirements with regard to Change Management
  • Pro-actively apply best practice across all Accounts

 


Qualifications

Related technical Master’s Degree / Bachelor’s Degree (IT)



Additional Information

Excellent Communication Skills required.

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