Senior Technical Writer

5 months ago

Hyderabad, India New Relic, Inc. Full time
Senior Technical Writer Senior Technical Writer Senior Product Language Writer Req ID FY|R&D|#5 Location(s) Hyderabad, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity At New Relic, docs are a core component of the product experience. Our words bring life and personality to our products. We're here to help users understand our platform, onboard, and ultimately become power users. Our writing helps our users build better software and love our products even more.Do you like talking docs as much as you love writing them? You'll join a team of passionate writers looking to do the best work of their careers, united by a curiosity for the finer points of writing and technology. If that sounds as exciting to you as it does to us, let's talk What you'll do Write, edit, and architect our docs. Ensure the content gets our users all the info they need, without too much info getting in the way. Scope and ship documentation for new features. You see the value in our products, not just the features, and create docs that show off the value without boring our users. Clarify complexity. Speak to developers in a language they can understand, and write approachable technical documentation for complex concepts. Work in-person and remotely with a global, highly-collaborative team of writers. You discover gaps and opportunities, and lead team discussions on topics from voice and tone to improving our processes. This role requires Proven experience as a technical writer for an agile software company. Outstanding technical writing skills. You cut quickly through jargon, write and rewrite until your meaning is crystal-clear, and inject a bit of humanity too. You're passionate about software, and you can prove it. You get hands-on with your tools and software and make them work for you. You can read and write some code—you're not a developer, but you know enough to ask the right questions. An authority at organizing information in an easy-to-understand hierarchy, knowing that layout and content design helps relay information to readers. Lead and manage projects in an Agile team. You can support several writing projects at once, without losing the details. Experience working with software developers, so you know how developers think and communicate. Our products are built by devs for devs Techniques for giving and receiving feedback on writing, based on a shared style guide. A strong opinion about the Oxford comma. Bonus points if you have Experience authoring content in a static, GitHub-based site. Knowledge of the observability industry or SRE practices, and familiarity with the tools like Kubernetes or AWS used to build modern platforms.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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