Technical Writer Senior

4 weeks ago

Hyderabad, Telangana, India RSM Full time

Technical Writer Senior Job Description

We are seeking a highly skilled Technical Writer Senior to join our team at RSM. As a Technical Writer Senior, you will be responsible for creating and maintaining high-quality technical documentation for our products and services.

Key Responsibilities:

  • Develop and maintain technical documentation, including user guides, online help files, and FAQs.
  • Collaborate with cross-functional teams to gather input and ensure documentation meets business needs.
  • Follow RSM's brand standards and style guide for documentation.
  • Attend project planning and working session meetings to ensure documentation is aligned with project goals.
  • Write and revise user guides and other required documents using Adobe Creative Cloud software products.
  • Develop and revise online help files using MadCap Flare.
  • Maintain and manage MadCap Flare projects both directly and with MadCap Central.
  • Administer and maintain user access in MadCap Central.
  • Upload and update documentation to the IT Learning Center.
  • Create, edit, update, and suggest new nano-training (usually under two minutes) Camtasia videos.
  • Create ServiceNow Knowledgebase (KB) articles for all documentation and link to the required documents.
  • Knowledge maintenance: creating, updating, editing, publishing, following established standards for both system functions (example: Synonym List) and articles (example: KB entries).
  • Manage, update, and add documentation to Microsoft Visual Studio (Azure DevOps).
  • Administer MadCap Central online help files.
  • Prepare a weekly status of projects for Technical Writer – Lead (or equivalent).
  • Work with Project Managers to incorporate external documentation into RSM and the IT Learning Center environments.
  • Review the IT Learning Center to look for and review out-of-date documentation and remove or update.
  • Communicate with Technical Writer – Lead (or equivalent) on issues relating to individual projects.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Proficient in MS Office products such as Word, Excel, PowerPoint, and Visio.
  • Background in online help authoring tools. MadCap software products are preferred.
  • Knowledge of defect tracking processes and tools preferred.
  • Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
  • Strong knowledge of basic, intermediate, and advanced business analysis techniques and strategies.
  • Strong organizational and multi-tasking ability.
  • Good communication skills both written and spoken.
  • Ability to prioritize across many projects and deadlines.
  • Strong attention to detail, motivation, and initiative.
  • Minimum of 5-7 years of technical writing experience working in a development environment.
  • Knowledge of product management concepts and how enterprise software products are positioned and developed.
  • Experience with ServiceNow, or similar service and delivery help desk software.

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