IT Support Technician

2 weeks ago

Chennai, India FXCM Full time
Job Details

We seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment. 

Main Responsibilities

Supporting desktops, peripherals, and other IT equipment at our Chennai office. Assisting end users with Microsoft Office products. Providing support for video and audio conferencing tools. Addressing user-reported incidents and handling service requests. Troubleshooting basic LAN/WAN issues. Assisting users with remote access solutions. Organisational Structure: Report directly to the Head of IT Support EMEAA. Work closely with end users across all offices, including various APAC, Euro & US-based IT teams, and third-party vendors and service providers.

Requirements for the position:

At least 5 years of experience in helpdesk and application support, with at least 3 years of experience in a financial firm or a similarly fast-paced environment. Exceptional problem-solving skills paired with excellent verbal, written communication, and interpersonal abilities. A strong desire to learn new skills and continuously improve existing ones. Proficiency in Windows Operating Systems, Active Directory, and Jira. Familiarity with TCP/IP, DNS, DHCP, and a thorough understanding of PC hardware troubleshooting, including printers. Experience with 2FA and mobile technology (iOS and Android). Essential understanding of Citrix/virtualization technologies. 

Working days/hours:  Monday to Friday - day shift or late shift (5/6pm - 2/3am); Fully working from the office - Indiqube Alpine (Transit) 7th Floor, Jawaharlal Nehru Road, Guindy Area - adjacent to Ekattuthangal Metro Station.

All Technementals Innovation India Private Limited employees must be eligible to work in India.

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