Mac Support Technician

1 month ago


Chennai, India Excis Compliance ltd Full time

MAC (AppleDevices) Support Technician provides daytoday desktopsupport receives inbound calls answer questions troubleshoots anddocument steps performed to resolve challenges with hardwaresoftware and application issues in a ticketingsystem.


DailyJobresponsibilities:

  • 1st2nd and 3rd line support of Macs
  • Imaging/reimagingand deployment of Machardware.
  • Serveradministration of JAMFServer
  • MaintainCasper and create images of OS and packages asneeded.

Musthaveskills:
MACHardware troubleshootingexperience.
Imaging/reimagingknowledge for MACdevices.
Experience/knowledgeon JAMF to create images of OS and packages asneeded
Experience/knowledgeon Server administration of JAMFServer
Applicationtroubleshooting experience/knowledge on MACdevices
Newhardware compatibility andtesting
Experience/knowledgeon MAC devices/environment to provide support towards : File Serveraccess/troubleshooting Print Queue management Mobile devicemanagement New hardware compatibility andtesting.
Remotesupport capabilities to support MAC devices acrossglobe

Requirements
  • Bachelors degree in computer science (or related area) with 3 yrs ofexperience onMAC
  • support.
  • Relevantcertification/s onMAC
  • MicrosoftCertification (MCSE) or ITIL certification preferred equivalentcertification inrelevant
  • GoodVerbal and Written communicationskills
  • Workingknowledge of Desktop Operating Systems like Windows 7 / 8.1/10
  • Basicknowledge of LAN/WAN networking and TCP/IP ports HTTP HTTPS andfilesharing



Customer Service Desktop Support Technical Mobile Device HardwareTroubleshooting Vendor Management Information Technology MacintoshDeployment Windows Server Ticketing Systems Switches VPNLAN

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