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Mac Support Technician
1 month ago
MAC (AppleDevices) Support Technician provides daytoday desktopsupport receives inbound calls answer questions troubleshoots anddocument steps performed to resolve challenges with hardwaresoftware and application issues in a ticketingsystem.
DailyJobresponsibilities:
- 1st2nd and 3rd line support of Macs
- Imaging/reimagingand deployment of Machardware.
- Serveradministration of JAMFServer
- MaintainCasper and create images of OS and packages asneeded.
MACHardware troubleshootingexperience.
Imaging/reimagingknowledge for MACdevices.
Experience/knowledgeon JAMF to create images of OS and packages asneeded
Experience/knowledgeon Server administration of JAMFServer
Applicationtroubleshooting experience/knowledge on MACdevices
Newhardware compatibility andtesting
Experience/knowledgeon MAC devices/environment to provide support towards : File Serveraccess/troubleshooting Print Queue management Mobile devicemanagement New hardware compatibility andtesting.
Remotesupport capabilities to support MAC devices acrossglobe
Requirements
- Bachelors degree in computer science (or related area) with 3 yrs ofexperience onMAC
- support.
- Relevantcertification/s onMAC
- MicrosoftCertification (MCSE) or ITIL certification preferred equivalentcertification inrelevant
- GoodVerbal and Written communicationskills
- Workingknowledge of Desktop Operating Systems like Windows 7 / 8.1/10
- Basicknowledge of LAN/WAN networking and TCP/IP ports HTTP HTTPS andfilesharing
Customer Service Desktop Support Technical Mobile Device HardwareTroubleshooting Vendor Management Information Technology MacintoshDeployment Windows Server Ticketing Systems Switches VPNLAN
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