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Mac Support Technician

3 months ago

Chennai, Tamil Nadu, India Excis Compliance ltd Full time

MAC Support Technician provides desktop support, receives calls, troubleshoots, and documents steps in a ticketing system.

Daily Responsibilities:

  • 1st, 2nd, and 3rd line support for Macs
  • Imaging/deployment of Mac hardware
  • Server administration of JAMF Server
  • Maintain Casper, create OS images, and packages as required

Required Skills:

  • Mac hardware troubleshooting
  • Imaging for Mac devices
  • Knowledge of JAMF for OS images and packages
  • Server administration with JAMF Server
  • Application troubleshooting on Mac devices
  • Hardware compatibility testing
  • Experience in Mac environment for File Server access, troubleshooting, print queue management, mobile device management, and new hardware testing
  • Remote support for Mac devices globally
Requirements
  • Bachelor's degree in computer science or related field with 3 years of Mac support experience
  • Relevant certifications in Mac support
  • Microsoft Certification (MCSE) or ITIL certification preferred
  • Strong verbal and written communication skills
  • Knowledge of Desktop Operating Systems like Windows 7/8.1/10
  • Basic understanding of LAN/WAN networking, TCP/IP ports, HTTP, HTTPS, and file sharing