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Information Technology Support Specialist

2 months ago

chennai, India FROQ FAR EAST BRAND SERVICES PRIVATE LIMITED Full time

About the company

We are FroQ brandservices. We specialize in packaging design finalization and execution for the offline and online world. We create and manage artwork, 3D visuals and more for some of the biggest brands out there. Our unique combination of deep expertise, an international team and clever use of technology and automation have made us a market leader. With our forward-thinking and entrepreneurial mentality, we stay ahead of the market and continuously add new products and services that help our customers realize their brand ambitions.

 

About the job

We are looking for a qualified IT Technician to join our growing IT team. You will install and maintain computer systems and networks aiming for the highest functionality. You will also train users of the systems to make appropriate and safe usage of the IT infrastructure. Your goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

 

Responsibilities & Tasks


Desktop & application support

  • Connect, set up and check Macs and PCs and peripherals for normal operation. 
  • Perform routine maintenance tasks, including installing basic software packages and setting common options.
  • Perform basic Mac and PC hardware repairs and upgrades.
  • Maintain Mac images for installing new systems.
  • Detect, diagnose and resolve Mac and PC, peripheral and application errors.
  • Advise on compatibility of hardware, applications and operating systems, according to user requirements. 


Server, printer and network support

·     Set up hardware and perform basic checking of networked PCs and Macs as well as other network equipment.

·     Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.

·     Install and set basic configuration options for equipment such as switches and routers.

·     Install software and updates on the file servers; maintain hardware and software of the server; set disk space and printer quotas; create network shares and manage access rights; monitor system logs as well as sync logs.

·     Maintain and install printers where applicable.


Configuration & Installation

·     Update records of installed hardware and software; maintain a software library and store original copies of installed applications.

·     Plan, record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use. 

·     Make sure all IT documentation is kept up to date.


Support Request Management

·     Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.

·     Respond to support requests according to FroQ procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution.

·     Determine whether an immediate solution is both required and possible; ensure steps are taken to find a permanent solution if not immediately possible.

·     Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures; produce reports from support logs to provide basic management information on the volume and nature of requests.

 

Supplier/Vendor contact

·     Make sure we have good and healthy contacts with solid suppliers.

·     Investigate and propose new suppliers where needed.

·     Contract negotiations.

·     Price negotiations and comparison.


Preferred profile

You should have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems (both Windows and Mac). The ideal candidate should also have great troubleshooting abilities and attention to detail.

 

Requirements

·     Proven experience as IT Technician or relevant position

·     Experience with Mac desktops and servers

·     Excellent diagnostic and problem-solving skills

·     Excellent communication ability

·     Excellent written and verbal English

·     Outstanding organizational and time-management skills

·     In depth understanding of diverse computer systems and networks

·     Good knowledge of internet security and data privacy principles

·     Degree in Computer Science, engineering or relevant field

·     Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional, Apple Certified Technician)