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L2 Field Services Technician

4 months ago

Chennai, India Hemmersbach Full time

Your skills

Diagnosing, troubleshooting and resolving hardware, software & operating system issues (including Windows 10, Mac OS, MS Office 365 and associated applications) Installation of computer hardware and peripherals Active Directory Users and Computers Software and OS deployment using SCCM or other deployment technologies Mobile Devices: iPhone and tablet support & Mobile Device Management (MDM) 1st Level Support Network Troubleshooting & AP installation Ethernet troubleshooting (work in tandem with Global Support team) Cisco Switches rack and stack (work in tandem with Global Support team)

Your Tasks

An L2 Field Services Technician is required by a next-generation global technology company who are looking for the ideal candidate to join them as a full-time employee in their client’s Chennai office.

In this role, the successful candidate will be providing 2nd line Field Services support to Enterprise users of MS Windows and Mac Operating Systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company’s chosen ITSM tool.

This is an excellent opportunity for an experienced Field Services Technician to take the next step in their IT career.

General Requirements:

Available for a Full-Time position and eligible to work in India, Chennai Minimum 2 years of experience in a similar role in an Enterprise environment Familiar with and capable of supporting both Windows and Mac OS A passion for IT and providing excellent customer service Good written and oral communications skills with clients and management Excellent troubleshooting skills and a willingness to resolve issues Ability to work to deadlines and complete tasks on time Team player but also able to work well autonomously Ability to lift / move computer equipment weighing up to 20kg

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.